CZC.cz - Františka Antonína Gerstnera 2151/6

I praise the staff of the local branch, the gentleman was helpful, kind and helpful. Great recommendation. ??

As a branch in the center is a good idea, you can park in the area. However, there is no info on what goods they have in stock at this point of sale, ok, but there is no direct contact with the branch to find out what they have in stock even if it has nothing to do (goods) with czc. So if you are looking for something, you don't even have a chance to find out if they don't have it at the branch .. :-)

Good day, I would like to mention at the outset that I am an old customer of CZC, who was mostly satisfied with everything. I almost never had to deal with any complications or problems with goods, delivery, etc. However, everything has changed in the last 6 months. Completely and very unpleasantly. I'm 24 years old and I make a living working on a computer. I am a self-employed person who needs a computer for his work. In November 2021, I decided to buy a powerful computer for my work. My old laptop left me and I bought a manager's laptop at CZC, which at the time cost approximately CZK 33,000. I was looking forward to receiving the laptop I was looking forward to. I was looking forward to not having to wait a few minutes for the laptop to start up. I couldn't wait for the laptop to tread like a watch and I wouldn't have to wait for a new browser window to open. When I received the laptop, it was immediately clear to me that something was wrong. This notebook was an HP ENVY x 360 15, a touch notebook that can be bent and turned into a kind of tablet. The laptop flickered, stuck, and I often had to restart it. It was almost impossible to work on it. Very unpleasant. All I did on the laptop was install Outlook. I tried to solve the problem by updating to win 11. That didn't help. I tried to reset the laptop to factory settings. Nothing helped and the problems persisted. I decided to complain about the laptop. Exactly 28 days after my complaint, CZC contacted me that the laptop was repaired. I started the laptop and within 10 minutes of using it I saw that the laptop was NOT FIXED. The problem was still the same. He blinked again and occasionally jammed. At the time, I had Covid 19, so I couldn't take the laptop back to claim. I waited 3 weeks, the laptop tried again and the problem still persisted… After my illness, I took the laptop for a complaint, stating that the laptop is not repaired and still has the same defect. Less than 30 days passed again and the laptop was returned to me with the understanding that it was repaired again… I expected the laptop to work fine now. But the opposite was true. Again, the laptop showed the same problems. It kept blinking, which is very annoying to the eyes if you look at your laptop for more than 9 hours a day. In addition, I've found that some keyboards now have worse latency. I don't know what the gentlemen did in the service, but the individual keyboards have a different latency, which is extremely annoying when typing. I filmed the issue, specifically the flashing of the screen, and decided for a THIRD complaint with the same problem. And this time with a request for a refund. After 29 days from the filing of the complaint, we from CZC wrote that my complaint was not accepted, that the laptop is completely in order. That the authorized service did not find any defect. So out of 3 complaints, the result is as follows: Complaint No. 1 - Fixed - However, the problem still persisted Complaint No. 2 - Fixed - However, the problem persisted again Complaint No. 3 - Unrecognized complaint. Now I am in a situation where a few months ago I bought a laptop for CZK 30,000 to work that provides me with income, and after a few months I am still without a laptop and without the opportunity to work efficiently. When I called CZC support, I was told that my record was useless and that I had 3 options. Pay for service elsewhere Have an expert opinion done and deal with a lawyer Complain about the laptop again> wait another 30 days before they write to me that they do not accept the complaint. That sounds pretty sad to me… I don't buy from CZC because of the prices or their advertising. I have always shopped at CZC because I trusted their name and the great customer support they are so proud of. I could always shop at more expensive and smaller retailers, but to avoid these potential problems, I always chose CZC, where I assumed that they treated customers better in the event of problems. I am extremely dissatisfied with CZC's behavior and I am extremely dissatisfied with how CZC approaches problems. P.S. In this state, I am no longer interested in shopping at CZC, nor do I recommend the e-shop as such. Dominik N.