DPD Depo
2.3/5
★
based on 8 reviews
Contact DPD Depo
| Address : | Chodovská 228/3, 141 00 Praha 4-Michle, Czechia |
| Phone : | 📞 +77 |
| Website : | https://www.dpd.com/cz/cs/ |
| Categories : | |
| City : | Praha 4 Michle |
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Lance Surname on Google
★ ★ ★ ★ ★ Horrible and incompetent to the extreme. There is zero customer accountability. Fire this provider. Use alternatives.
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S Williams on Google
★ ★ ★ ★ ★ Zero stars. They are a shipping company incapable of delivering parcels. I've stopped ordering from retailers that use DPD. PPL is still the worst, but DPD is a close 2nd.
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Kateryna Vostrozhenko on Google
★ ★ ★ ★ ★ This is the worst delivery service I've had experience with
There is absolutely no feedback, letters are answered, calls are not answered, within 5 days I asked to change the delivery address since the item is closed, I communicated and send the goods on Thursday and on Friday I will receive the goods, today they said that my goods were sent back to London, as possible.
Absolutely incompetent staff.
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Frank Ellis on Google
★ ★ ★ ★ ★ Czech DPD has absolutely incompetent management. They were not able to deliver a parcel that had only one of the two silly Czech inventions (cislo popisne / cislo orientacni). Allegedly, mail cannot be delivered if one of these numbers are missing. In the 21st century!
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Ota Zich on Google
★ ★ ★ ★ ★ Bad, bad and Bad. I ordered a package via their services and stay home waiting for it. no one even try to deliver it. then an e-mail come, that tha package is present in pick-up point, but the pickup point where it should be present is not working anymore! their infoline is also do to prevent people from calling there (I spent morw that 20minutes before I was even able to speak to someone). I will never order package via DPD anymore if there will be at least one different possibility.
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Nausica Carbone on Google
★ ★ ★ ★ ★ I received an SMS telling me to be available from 16:00 to 18:00.
The driver called me at 13:50 telling me to come downstairs and pick my parcel.
When I told him he wasn’t supposed to be there yet, he said that it wasn’t his fault and refused to hand me my parcel at the designated time.
Their customer support hang up on me because “they are former Geis and bought by DPD so they don’t care to help”.
DPD customer care does not even reply.
No one wants to take responsibility and the customer is supposed to suffer from it.
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CK on Google
★ ★ ★ ★ ★ Apparently they called me when they were downstairs with the parcel, well, my phone doesn't have any trace of this calls. No email, no sms to inform me that i can pick the parcel at the depot (with the adress). After one week and half i decide to call and they tell me i have to pick it up, up to tomorrow or it will be send back to the sender. I took on my professional time to be there at 9h (opening hours). Someone came eventually at the reception at 9h15 to help me...Overall it was a bad experience from A to Z.
I'm not recommending DPD to anyone.
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Agilia Ernis on Google
★ ★ ★ ★ ★ Probably the worst delivery service. Every time something goes wrong. Today the courier called me saying his card terminal I was working, so I need to pay cash. I didn’t have any cash (interestingly their email notification always says they prefer card), anyway he send me to an ATM to withdraw some cash and while I’m at it he just leaves. So I’ve the cash and I just see the car driving a way, when I call him he claims I didn’t want the package. Isn’t that just perfect customer service?
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