EGLO CZ+SK, s.r.o.

Wide selection, well equipped showroom, good prices. Unfortunately, I cannot identify with the positive staff reviews. In our case we were repeatedly (during two visits) completely ignored, we received a very austere reaction to the questions, from which we felt that we are more annoying staff and wants to get rid of us as quickly as possible. Although these were questions in the initial phase of luminaire selection, when we did not have a very specific idea and needed to sort out what type of lights we would ever place in which room (and according to which laws we should choose, whether in terms of design or technology), we are dismissively dismissed with the words that the seller is not a home designer, resp. that they can advise us on technical matters up to the specific luminaires we choose (without any help with this choice). For a potential contract for tens of thousands of CZK (a total of 20 lamps and chandeliers throughout the house) we were quite taken aback by such behavior. Finally, we ended up with another seller who did not provide similar services, but tried to advise, guide, accommodate and help us navigate a wide range of services.

Helpful staff. Large selection of lighting fixtures. Possibility to view catalogs in the store.

I DO NOT RECOMMEND these products or the seller - reasons: 1. Recurring technical problem with ballasts for lights - for purchased luminaires priced over CZK 6,000, the failure of the ballast has repeatedly (just after the warranty period) - the only repair option is to replace this part. For the first time, a spare part could be ordered (albeit quite roughly). Now, with the second fault, this ballast can no longer be ordered. So I can throw out the lights. 2. Non-functioning technical support the first post-warranty repair (solution: purchase of a new ballast) was a "fight" (several phone calls instead of one, bidding on the price so that the price of the ballast was not at 70% of the price of the new light)… in the end it turned out successfully. second post-warranty correction - it is unnecessary to write to the official support email - my email from 15.11.2020 remained unanswered, the same email from 25.11.2020 without answer (= we spend Christmas without two functional lights). Only the third email from 8.1.2021 received a response, I quote the statement: "Unfortunately, this spare part is no longer available." End, dot. No solution proposal. In other words: throw away the lights, buy new ones. Nowadays, something is not possible / has no solution? This is not a company that you should give confidence to. For completeness, I will state that I am a trained electrician, surge protection is functional, lights are not controlled by a motion sensor and a short lighting interval, etc. - only if someone wanted to write a statement in the style of "I'm looking for reasons why it does not work "Perfect" products ". Conclusion: I recommend choosing another manufacturer.

Nice lighting store with a large selection. What is not in stock can be ordered. Worse parking.

How much do the lights cost? After taking over from the warehouse, it is good to check the lights, and at home it was found that they were broken. The staff was willing to change the lights, but annoyingly long waits for some pieces. We equipped the whole apartment with points, etc. and the lights were stored gradually. The larger store is outside H Pocernice (in Stodulky), but there is nothing very pleasant service, there is a good max for inspection.