EQUIVET Ltd. - Třanovice 103

Wide selection of needs for horses and riders, very nice and helpful behavior. I recommend.

It took a very long time to process the order and after returning the goods I did not receive any money back. It's been 3 months ....

For almost a month now, I have been urging the order that I placed on November 21, every week with an assurance that they are sending next week! They say they are chasing them until Christmas !!!! Unreliability, unprofessionalism! I do not recommend! Why do they run an e-shop, if they can't, I don't understand ???? !!! Contact the manager no one takes or busy !! If someone alerted me to such a long waiting time, I would order elsewhere !!!

I can only recommend the store! We have been buying from them for over 10 years and we have almost all the equipment from them, both for riders and horses, but also stable and grazing equipment. The prices are favorable and when a problem arose, they reacted immediately and tried to fix it as soon as possible.

I ordered things that were written to be in stock. Later I received an email saying that they hadn't had a saddle blanket at all lately. I emailed three more with them asking if they were in stock or again with misleading info. There was only 1 in stock. So I asked to add one of the selected blankets instead of the blanket. I immediately received an invoice, where for an unknown reason they were written with 2 blankets. However, I pointed out this for several hours, no response. I decided to cancel the order and order elsewhere, so I wrote about the cancellation. The answer came in a few minutes. I really don't understand their actions. I would rather not order there several times + they have misleading information about availability on the eshop.

Unfortunately, less than one star does not work. I would like to go deep into the red with them ... an order sent over 5K sent at the beginning of June, all items in stock. Communication with questions about sending an order / complaint is desperate, they practically answer only what they want. I was charged for shipping, which was supposed to be free, that there was a mistake in the e-shop (they still could not remove it) and my order was not covered by free shipping, I found out only after the fourth question. They sent part of the order only after my urgency 3 weeks after ordering and payment. The rest was sent 5 weeks after ordering with a nice message that they will not charge me for additional postage - quite "funny" when I had the whole shipping for free. In the expected delivery there were different tights than I ordered (tights with a full leather seven were ordered, the same model was delivered but with a grip seven), when I pointed out this fact by phone, the lady tried to explain to me that they were not to blame. Unfortunately, these tights are available with both leather and grip, so there was no mistake with the supplier. Of course, a mistake can happen, but since then I have been trying to help exchange for the right one or return the amount for tights + hence the postage, which I would not deal with in other circumstances. Still promises of how to send the tights in the next and next term. I definitely can't recommend buying here. The very problems he can't deal with reasonably.

Great satisfaction. Great low prices. Good communication with the store. I've shopped here a lot.

Despite a slight delay at the carrier, everything went well. I appreciate active communication, thank you and recommend.