Fanda-NHL.cz

UPDATE: To get justice done enough - We finally managed to contact each other, I ordered jerseys over the holidays ... and agreed to order a hard-to-reach item that seemed to be sold out. Everything has arrived. Even though it went halfway around the world, the wait was not really long. There was no problem handing over the day and time I was passing by. We solved everything directly with the owner, who seemed nice to me, knowledgeable and at ease. I am very glad that the noise / sunken mail was resolved and both parties are satisfied. That means I can only recommend (without some pressure, lines and spells :-D) For all this, I change the rating from 1 to 5 stars ;-). ------------------------------------------- I apologize in advance for the length of the review :-). It's been 7 years since I first bought them - NHL caps, not some quantum, but gradually a few. Then I paused and didn't buy anything from them. In 2014, I would recommend them to everyone, and perhaps I would do so now, because I remembered that the goods arrived on time and in order, there was not the slightest problem. But I shouldn't grind my teeth on a pair of hockey jerseys with the additional service of "ironed textile from the USA for NHL jerseys". Since I haven't had any jerseys or hockey equipment so far, I wanted to find out how. What size should you really choose so that the jersey would fit on my vest and not land, or vice versa, it was not very complete. Sure, they have a table there, I've gone through it and measured it, but so practice is practice. I told myself that if the price of the jersey was 4000, - plus the "NHL ironed textile" for 899, - that it was quite a bit of money to just order it in terms of size and also without seeing what the ironed textile looks like. Isn't that right? I would be a fool. So I opened the store's pages, searched for the jersey, and wrote directly in the "ASK" box. It could have been mid or late February. And I waited for an answer. I won't overtake - so I waited ... and waited ... and waited ... and a week passed and I waited. I thought that maybe they have a home office / someone has a covid and so maybe they don't catch a lot of inquiries or orders ... another week passed - I thought that maybe there was a mistake in the way of my inquiry to them and that it didn't get there - it can state. So what can be done, so I wrote them an e-mail. It was written on March 14, 2021. The mail was de facto in the same wording as the query directly on the seller's website. It is true that I sign all e-mails with a greeting, but here, for some unknown reason, I somehow forgot about it. I clicked on save and send, waited for a green pipe to appear in my inbox, that the e-mail had been sent, and with the feeling that now they had to meet the question and that they would definitely answer what I would dup, I logged out and closed mail. So I waited again. Day ... Two ... Three ... I've already said that something doesn't work for me here, after all 3 working days are quite enough time for them to get in touch. They didn't call, well. I don't know, maybe it's because I didn't write at the end of the email that I thank you in advance for the reply and "Sincerely, Jiří Motal" and so they feel affected by my unintentionally, maybe even rough, looking non-termination of the email. I apologize to them for this. It's also possible that my mail in a flood of others was simply overlooked, even that may happen, but I don't think so. Either way, I don't think that a store selling jerseys that costs a few thousand ..... that a store that presents itself as the largest Central European fanshop with an NHL theme deserves more than one star if it can't spend even a month after a month. little effort needed to get someone to answer one email, which in the foreseeable future can provide them with a supply of 19,200 to 24,000 CZK for 4 to 5 jerseys that I planned to buy if they answered me and that ironed textile would look like the world. From my point of view, I didn't want much from them, but judge for yourself. But as far as I know, it may not pay off for them, it may be a negligible amount for them. I'm quite unpleasantly surprised how 7 years can change one quite nice-looking business. It's a shame and I'm sorry. Therefore, I cannot give more than one single star.

To be objective, the order can be made on the website simply, notification of the delivery date by email in order, delivery via the package in order. However, I received half of the ordered goods. However, the store contacted me the very next day and apologized for the mistake (human mistake, it will happen). They immediately arranged a remedy, sent the missing piece the same day, and the next day the consignment arrived in good condition and they packed the magazine as an extra gift. I have no reason not to try again next time.

The stones store defacto does not exist. I drove 80km and when I arrived at the place, I only got to the cash register. They won't let you look at the box office and nowhere, because they say they have a lot of goods at the moment. Really nowhere. You can only be at the cash register. And beware, they will lie to you. And the operator's approach is perhaps no longer worth talking about. I visited for the first time and I'm sure for the last time. Martin

Are you serious? Are we suspending sales of Alexander Ovechkin's products and supporting Ukraine? Does Ovechkin shoot pucks at Kyiv or what? That's probably what an engineer came up with, isn't it?

Good day I'm responding to an answer from the NHL Fanda store owner. I know that no trader likes negative reviews, but how else the customer should defend himself. I would just like to point out that only after my review did you contact us immediately after its publication. two months after the complaint is reported (by law it is 30 calendar days). Although my partner was satisfied with your service, but did not deal with you regarding the complaint. I have encountered the assertive behavior of one of your employees. First that there are cards, then that you have to order them in the USA. I have to watch and call myself as the complaint goes. When I tried, there was no response until now. I am sending a screen email that I wanted to communicate with you. Otherwise, it was not two packages, but one package was ordered, namely the Washington Capitals official Tean set 2020-21 worth 284.05 (and paid). Otherwise, thank you for sending this kit. Regards and Have a nice day Franek Martin

I evaluate the Fanda-nhl.cz online store very negatively and I will definitely not buy again in their e-shop and I will not even recommend anyone. 12.12. In 2021, I ordered a product with a discount and guaranteed delivery by Christmas, paid with a card via the Internet and had it sent to the Mailbox. So I expect that every day I receive an email that the shipment is sent .. Unfortunately, it is 21.12. and still nothing, so I call the number, where they tell me that they do not have and will not have a product, but that they can offer me a similar one. and that he still has time to come by Christmas. So I thought that everything was solved when the next day, when picked up at the Mailbox, I was surprised by a cash on delivery of CZK 120, the new product was CZK 50 more expensive, so it still doesn't fit with the discount. When I call back to the customer line, the lady asks me for an account number, that I was not charged a discount, that it will correct it and send the difference, but she has to charge me another CZK 40 for cash on delivery, for an e-shop error, which seems pointless to me. As a result, I paid 120 CZK more for a product that I did not even order. I absolutely do not recommend this e-shop. I evaluate the overall approach to customers very negatively. If I don't care, I don't have a gift or money until Christmas.