FLORIÁN OKNA

At first, it looked like they were making their own windows. Then, when we delivered the windows, we found out that they were just dealers. After buying certain parts directly from the manufacturer, I found out that they charged me almost twice the price for that particular part. It was a trifle, but I'd rather not find out how much they stretched me for the whole order. When I tried to call the "technician" for advice after installing the windows, the man never answered my phone again. So overall, dissatisfaction. The direct producer is OK, but this never is. UPDATE TO ANSWER: Yes, I decided of my own free will and from several offers. The meeting with the executive was also helpful and nice. Unfortunately for me, among the offers I chose was not an offer from the real manufacturer of my order. The windows are good, I do not contradict that. It's something else. I was surprised that I then had to deal with the complaint directly with the manufacturer when I paid the windows to you. I was surprised that a person from your company does not answer my phone and does not respond to text messages when I needed an answer to a question. I was surprised by what I learned from the people who came to install the windows. I was surprised when I went to the manufacturer after a while to buy accessories (which I miscalculated and I needed a few more pieces) that I paid for it much less than with you. So I can imagine how much I could save on the whole order. I don't take it as a tragedy, I take it as an unfortunate coincidence and a lesson for the next time.