Fr. Hanak - Jewelry

Absolutely great behavior, personal approach and understanding for fulfilling watch dreams. Thank you for it! The world is still fine. :)

I wanted to have the watch of the brand at which this jewelry store performs authorized service serviced. So I prefer to call in advance to ask how it will cost. I carefully describe everything to the watchmaker on the phone, to which he replies that it is difficult to set any preliminary price, that it is necessary to see and diagnose the watch. So I come to the store and leave the watch there, with the lady telling me that as soon as she finds out "what's wrong with them", they'll let me know and wait for the repair price to be agreed. So I leave with a document stating: "price: 0CZK", "preliminary price: 0CZK". After a few days, the lady will contact me and find out the total cost of the repair (it was only a banal replacement of one part of a very widespread ETA machine, but because Hanák is an "authorized service", he counted perhaps 4 other items in the total repair, which I he didn't want such things as "total service", "total control", "total lubrication", etc., that is, things that cost them a minimum, but for which they can save the customer a nice amount) which was more than the same, brand new watch , which I could order at that moment from a reliable foreign e-shop! (BTW: The watches they sell are often very overpriced, as evidenced by the fact that they are able to give a 50% discount on some pieces!). So I contact the service and say that I will pick up the watch, but I learn that I will have to pay 400 CZK (only for what I have already seen through the glass dimple of the watch and what I dictated to the watchmaker on the phone after all). However, the document they issued to me when I left my watch did not say of any such amount. So I consider this a mild scam, how to raise money even on people who buy something in the jewelry store, use it for several years and then "afford" to ask for repairs or regular service. In the Czech Republic as a whole, there are many other places where they can fix your watch at least as carefully, but for a fraction of the price ... So you can buy a watch (although often very overpriced) here, but when you need service, they will give you a "basket", so it is not good to buy a watch here, pay a premium price and rely on the benefit of having a great post-warranty service. Another addition: Now I find out that the watch case was scratched during the service in the place where the staples are attached to the strap (nothing that could not be polished for 600 CZK - as I was offered ...) and that the strap itself was given back to me to watch the other way around - really pimpular ...

Always a professional approach, I am very satisfied. Since I plan to buy a quality Swiss watch, I will definitely contact the local friendly and professional staff.

I have the best experience with my own shop and its employees, we have already bought several watches here. However, the overall impression is spoiled by a very poor service experience. I brought a repair watch for a malfunctioning winding crown. 10 days after the diagnosis, I was told the cause of the defect and suggested a repair price. We accepted here. I learned that they will be repaired in about 3 months. As the time approached, when I hoped to be able to pick up my watch, I received an email that they found another defect after a thorough inspection. So there is a proposal for a new price and another wait for several weeks, or rather several months. In addition, the watchmaker told me directly that the second discovered defect occurred after the fall. I'm pretty sure my watch didn't fall. And since the defect was not discovered 3 months ago and the watch was in the Hanák company all the time, I could only guess where and to whom it fell. It is really sad when the service of such a company has actions that can certainly not be called professional and does not correspond to the quality and price of the goods and services they offer.