GARAGE Autocentrum - Masarykova 4

Helpful staff to help! I am extremely satisfied and I recommend this service!

Very satisfied with all the services, they are constantly developing and building something new.

I practically didn't have to worry about anything. Not even a month was the car sold and money on the bill. So, by and large, four stars. And they are considering buying a new car right here.

Very helpful and professional approach even in this difficult time

Service disaster, the worst service it can be, recently bought a new bomb for almost half a million and the rumble of alarm clocks I was told to wait for the summer until the plastics soften, the car twitches - I was told that it is normal, supposedly normal speech , they always take the car somewhere around the corner and then return it with the same problems. I put the car in another authorized service, where everything was removed within two hours !!! So if the service is definitely not !!!!!!

So the story of FORD Bohušovice nad Ohří. Total Disc story. There is the whole course with today's show .. We have Ford Transit rv.2010. Last year it started to choke, I put a car to a friend who has a small car service and who normally cares about used cars (yes I have more vehicles, new and used cars bought). He cleared the DPF and refurbished the injections. The car started to twitch after 4 months, it has irregular idling, it is able to die at any time when starting, which is basically unpleasant. The engine warning light comes on. The fault is not permanent. It has multiple phases that manifest themselves differently. So I took the car to Ford to do a diagnosis and find out what and how, ev. we will agree on the removal of the defect. The same day I was called this afternoon that they had a car after diagnosis and the DPF filter was clogged. I told them from the beginning that after cleaning with a raid on long routes more than 500 km. So they asked what method, so I said that I know nothing about it and put the desired number on a friend. After two days I called them what it looks like. I was told that they had not called their friend, that they had found it injected. I did not remember immediately that they are overhauled (with a protocol from a company that does both on a conveyor belt), so we agreed to make me an offer, because the lady offered more solutions to repair methods, including secondary and secondary . I don't know that from other branded services. I was offered an offer and in a discussion with my colleagues about the problem I was reminded that they were done too. So we searched the papers, arranged a complaint, and called Ford to have my car ready for pickup, operations, and diagnostics for Monday, that I would pay logically and asked them for a written report that there was a defect in the injections. In two hours I had a phone call that the injections were OK and there was a fault in the fuel pressure. That they will give me the paper, but there is nothing in the diagnostics regarding the injections of the faulty injections. Please note that fuel is excluded. We have a contractual partner with one single pump and all the cars are refueled there. Always. He's never been dancing elsewhere for about 4 years. I was picking up the car this morning. I wanted to explain how it is possible that I would come as a patient with a mysterious disease in dr. House. In response, I got a few nonsense that I don't even want to remember. I got an invoice with a discount on diagnostics. The trouble was when I wanted to "give" what to do with the car and the diagnostic report. So they said they didn't print it (what?), But the mechanic apparently did not clean the memory (again what?), So it will come out again. Then he sat in the chilled car, disappeared for 5 minutes in the workshop and car, and then returned with the same ice cream and printed A4 on which was an offensive monitor screen of a stupid defect program available to a layman with four lines. I didn't argue anymore. He sat in the car, drove 2km to a friend, there we laughed from the heart and I know that a Ford (this particular) scooter ...

For ten years we drove here not only for the annual service (because we always wanted to check and replace everything needed) and I can say .. Absolute unprofessionalism, work was beaten, bad, services overpriced. This year we were in the Ford service in Ústí nad Labem for the first time and we were told that we had not changed the brake fluid for the whole time, which should change every two years. We can therefore be glad that our brakes did not fail and that we survived those 10 years (it was in a catastrophic state). And that was the last nail in the coffin in connection with this service. I don't know how this company could get certification from the Ford brand. If you want a professional, you should avoid this service by bending it and go elsewhere.

Never!!! Service never !!! From the warranty repair (by law1 month) I arrived home on the third attempt it almost after 3 months. Car damaged and explanation service? The seller, Mr. Antonín, is great, but the team in the service was a disaster. I will mention everything in the full Ford warranty. If my car breaks down somewhere nearby, I would rather push it elsewhere.