FORD Auto GARAGE s.r.o. - Masarykova 4

After a few visits to Ford, I can only recommend. Whether it is the purchase of car parts or service, there has never been a problem. Negotiations pleasant and up to standard. Just keep going ?

Excellent approach when selling used cars from consignment sale. I thank Mr. Zámečník for his helpfulness and willingness.

We needed to fix the light, the staff was very helpful and the repair took only an hour. We could still make the trip. Ford owners recommend this service.

Short order deadlines, quick repair, great service agreement ?

I absolutely do not recommend this service. We solved the problem with the coolant leak - engine head leak - necessary grinding and gasket replacement. The service said it will be ready in 14 days. After that time, we had to contact ourselves what it was like… the service had just been repaired. Finally, we waited 1.5 months to pick up the car and immediately find out that the problem was worse than it was. The complaint convinced us to replace the engine block with a new one, the total price then climbed over 100 thousand crowns and the repair stretched another 14 days. After a month, we started to smoke from the car while firefighters and cops had to come. The gasoline hose was dropped. Fortunately, the service again took the car as part of the complaint, but tried to make excuses to hit someone else's engine. We have no confidence in this service and, unfortunately, no longer in the car itself, because we can wait at any moment for what will turn out again. Respond to owner response: I thank you for your comments, but as I have written above, our indignation and the resulting assessment stems from the things you had under your control. So your time estimate for the original repair was 14 days. The fact extended for 1.5 months after which the car was handed over to us as being repaired. However, even for us laymen during the first inspection, it was obvious that it is probably still not right, because the liquid was below the minimum mark and along the path of about 8 km the reservoir was practically empty. I really don't understand how it didn't show up during your inspection, what to tell you ... After familiarizing yourself with the problem you described in the statement, ie that an unprofessional engine intervention was made in the past, we agreed to complete the block replacement. Here everything is fine. But what is wrong - after a very short period of service, which lasted more than 2 months, there is another problem on the car that has resulted in a very unpleasant situation. You write that a dropped gasoline hose is not related to the repair you are doing, and you are backed up by thoroughly testing the car. But what do we think about it, when this thing happened shortly after your repair and never before. How do you think the customer is affected by your word that everything is checked… And of course I did not mention the other details, for example, we asked you to replace the torn lid of the spray bottle, as a satisfaction for the problems caused. The answer at the handover was "we forgot". Let everybody think about it, who will read it.

Super customer access and hassle-free service.

Willing advice, friendly staff. The Lord is willing to come for you when you have no way to travel or you do not have a long break for lunch at work. Everything went fast. They will find out all kinds of insurance for you, additional insurance for collisions with game, etc. The Lord still called the insurance company, where they then gave a discount.

I have been driving with this car to this service for three years and so far I have always been very satisfied with the approach of the staff and with the results of their work.