Hanscraft, Ltd.

Definitely not recommended! On June 1, 2017, I purchased the HANDSRAFT Blue Rainbow 3 shower, which the manufacturer declares, among other things: "With the aluminum construction comes higher durability and durability of showers." I did not install the shower until the beginning of the summer season in 2018. at the end of the 2018 season, I found that the shower was "blooming". The result is a rusted shower after 5 months of operation! I complained about the shower. Given that the company guarantees even the "highest level of access, care and quality of services," I assumed that my complaint would be handled seriously. However, my complaint was rejected on the grounds that I use too hard water to operate the shower and that I was informed of this fact in the manual. The manufacturer does not mention this circumstance on its website and there was no notice to this effect in the enclosed manual, which I received when purchasing the goods. In connection with the rejection of the complaint, I was also sent a new manual, which already draws attention to this fact. This manual is dated August 16, 2017. That is, up to 2 and a half months after my purchase. However, the term significantly hard water is not further defined in the enclosed manual and thus becomes relative. In the end, I bought a more expensive shower for a longer life, which was destroyed by tap water after 5 months of use. The shower is unusable for a large number of customers and it is inappropriate that the customer will find out this fact only after reading the manual (with a relative term) and only if the product will be accompanied by a manual issued on August 16, 2017. Personally, I would expect a company declaring quality to approach such issues in a different way. I tried to reclaim the shower again. I am curious about the result.

Definitely a big disappointment. After a long wait, we received the furniture. The weave has a different color on different parts of the furniture, the width of the weave cores is different. The cabinets have various fittings, the whirlpool lacked a filter. One would perhaps understand if something goes wrong. We suggested a discount as a solution ... they say it's okay and that they give us aroma in the whirlpool .... I wonder if they are worth losing a customer because of a few thousand? We will also buy a sauna and a massage bath. One thing I know for sure from Hanscraft will not be.

I definitely do not recommend this company if you decide to buy anything. You look after the competition. I bought a mobile whirlpool bath last year, it was inflated for 2 months. Stored during the winter and inflated again in the spring. Several small holes appeared through which the air escaped. I was told that I had mechanically damaged the skeleton, although I don't know why and how I would do it. When complaining, no one asked me about a defect, I just got a paper about the sale. After a few days, a notification was received that the complaint would not be accepted. Even though it is usually a material defect. So I wrote to the director, the company's executive and the answer all the way. Communication with customers is strong and products are expensive and of poor quality. Be careful!!!

Pool shower Jolly 33 At first glance, nice, at second glance: eccentrically placed shower head and after about 3 months a completely peeled "chrome-plated" controls. Functions without problems, only the processing lags a bit. Delivery from order about 1 month despite "we have in stock". Alpha omega is the staff, in my case the complaint "technician - CAD". He immediately "knew" that the claimed defect (peeled "chrome" from the controls) was caused by the hardness of the water. When I warned him that we live in one of the nine areas out of about 30 in the Czech Republic, where water is the softest and therefore asked him for "training" on the quality of water used, he said that he is not a chemist and blablabla ... then dloooooouho was silent and stared and he was staring and after a long time of staring he said benevolently, I quote "so I'll play someone who is in a good mood and write it down here with you, etc.". The very highlight of the whole "complaint procedure" was then the words, I quote "I don't have time to deal with any water here with you" and all this about 3 minutes after the "smoke break", for which, of course, there was time. Well, it was, but it was ... So the product as such will probably gut (holt the "hairy" control will somehow bite), but this man ... gentlemen, I'm glad that I did not have to bring to you, for example, an infrared sauna, which, God forbid, worked for the entire warranty period, because I wouldn't crash into a car here. I hereby entrust myself to the entire Hanscraft team. It is surprising that one such person can influence future decisions about where to buy a given product.

on 08.07.2021 I bought via Alzu.cz a robotic pool vacuum cleaner NetSpa COYOTE from fa: HnasCraft. 22.08.2021 I complained about him, because he worked barely a minute after charging. 20.09.2021 I picked up the vacuum cleaner, where in the complaint protocol the technician claims that the vacuum cleaner was used in salt water and therefore the complaint is rejected! However, they have cleaned the oxidized charging connectors and the vacuum cleaner is working. I immediately charged the vacuum cleaner (it was completely discharged) and let it into the pool, where it just stood and did not flash. tomorrow the COI will have me one day, I will discuss the next steps, I will not like this even if I have to end it in court!

We met here with a professional approach and advice. We ordered a whirlpool and we are very satisfied. Here they value clients and treat them decently, unlike the company "Bedy Trávníčka". If you want a hot tub and need help and advice, I recommend it.

One of the worst companies with the worst pro-customer approach. Please avoid buying from this company with an arch !!!! In 2020 purchased a mobile whirlpool tub. Used for about a month, then drained and stored properly. After it was re-inflated in 2021 at the top and bottom, dozens of different cracks formed at the bend as the whirlpool was drained and folded. When accepting the complaint, the technician was not at all interested in the description of the defect or the details. After about 2 weeks, the answer came that the complaint was rejected due to our own unprofessional manipulation. Any request for review is not considered or answered. We handed over the whole thing to a third party. If you want to forgive a similar experience, be sure to go elsewhere !!!!

Thank you very much for the professional approach. The whirlpool is very beautiful, the whirlpool was delivered and installed. We have a year and we are very satisfied :-)