HECHT – specialista na zahradu (Teplice)

Great communication. The seller was helpful, very friendly and answered all our questions. I can only recommend ?.

If it were possible to give a negative evaluation, I would give the maximum possible, mainly due to negotiations and approach to the customer !!! After buying the drill and unpacking it, I found out that for the purpose for which I would need it, it would not suit me due to poor technical processing, it was not visible on the exhibited product. So I went to return it the very next day, or exchange for another. But they don't have another compensation that suits me, so I was told by the arrogantly chewed-up cheeky "boss" that they would definitely not return my money and that whether I pick something else or that they would give me a voucher and I really didn't care. I needed a quick replacement for the drill that broke that day, and the only one in my area who had a powerful drill in stock was the aforementioned Hecht, which I drove to last, because I didn't have much good experience with them before, I had an electric saw, it lasted a few cuts and spilled, it could not be complained, because I lost the receipt, so I went to see if he could get a spare part, it was found and did not go to order. So I repaired the saw with a welder, then I went there for the saw bar, which could be ordered but delivered in about a month. Another reason why I went there out of an emergency was that I was in the store 2 or 3 times in total and there was always someone in front of me who was dealing with the complaint, I can imagine how poor customers turned out… So never again this store or this brand !!!!! I'd rather go to Obi, they have no problem with their refund, and they'll meet. In addition, they employ at least decently acting people in higher positions !!