HOPA PLZEŇ Ltd.

I do not recommend HOPA. They can design, install and pay for shading technology that does not fulfill its primary function, ie it does not shade at all, and the company tries to force the product. So if you want to have a really functional thing at home, be sure to contact another company. Furthermore, they negatively evaluate the company's communication with the customer, because several different employees communicate with the customer on behalf of the company, which creates inaccuracies in the transmission of information. In this I see the approach of HOPA Plzeň as unprofessional. ”

The purchase took place to my satisfaction, everything I needed here. Purchase a new driver for the gate system and reprogramming also ok.

Unfortunately, great disappointment and dissatisfaction. The technicians came to install 4 windows, everything previously prepared by HOPA, including electricity, and left with the proviso that they only installed the blinds but were no longer able to put them into operation. I DO NOT RECOMMEND HOPA!

Definitely not recommended. Installation of blinds and sliding nets from both amateurs. The executive's handling of complaints in the style you have already paid is all right. Employee mistakes are probably normal. They get a stop if I don't do my job well to apologize to the customer, the executive is still making a fool of me.

In 2015, I had my new house equipped with shading technology from HO-PA Plzeň s.r.o. The installation of shading technology was no longer smooth (the wrong size of blinds were delivered, in another case the blinds were scratched), but everything was fixed, unfortunately this extended the delivery time of the work as a whole, but we are just people ... it will happen. In November 2020, I ordered service because the 5th channel on my 5-channel Somfy controller stopped working for me. Two service technicians, who arrived from the total service intervention time of 1.5 hours, telephoned for about 1 hour with someone who advised them what and how to actually do. After that 1.5 hours, I was told that 1. on two windows there is a defective RTS receiver Modulis slim (each for 3993 CZK without VAT - price list price), 2nd defective 5th channel controller Situo 5 Var A / M RTS Pure II (for 2488 CZK without VAT - price list price). The service technicians had one Modulis slim RTS receiver with them, which they replaced after an agreement. The final account of that day was almost CZK 6,000 and the rest I was sent an offer (list prices), which I did not agree with, because I asked another supplier and the price for the same components was 35% lower. When I asked if it would be possible to return the Modulis slim RTS receiver, I was told that it was not possible. I didn't understand this, of course I would pay for the disassembly or did it myself ... it's nothing complicated. The delivery from the new supplier took place at the turn of March / April and the result ?? 1. The replaced Modulis slim RTS receiver was defective instead the original Modulis slim RTS receiver (the one which the HO-PA service technicians marked as defective) was installed and everything worked as it should, 2. 5. channel controller Situo 5 Var A / M RTS Pure II was completely functional ... the whole service cost 10% of the service intervention of "experts" from HO-PA Plzeň s.r.o. So if I have to say the conclusion of this whole review, it's just that HO-PA Plzeň s.r.o. misled, I feel "robbed" of 6000 CZK for "professional service" and I can only cite E.A. Poe "not again" because it is a shameless and amateurish society.

We are very satisfied with your outdoor blinds, the super approach of both the company as such and the assembly, I can only recommend, thank you very much.

I first established contact with HOPA PLZEŇ in October 2020, when we requested garage doors and external blinds for our house. From the first contact, HOPY had great communication, the products were introduced to us in detail at the store and all our questions were also answered, and there were many of them. During the implementation, everything went according to the agreement, I was informed about everything in time, and if there was a problem, it was solved. As a result, we were so satisfied with HOPA that we finally bought a bioclimatic pergola, a sliding gate drive and, last but not least, a pleated. I also appreciate the warranty service, such as adjusting the garage door. I can highly recommend HOPA and I am sure that we will continue our cooperation.