iDirection s.r.o. - Liberec

What about reading the owner's comments on various reviews ... as an employee working a bit next to the man can confirm that the owner is generally known for not paying employees, so the good ones are not there anymore. And all over Liberec it is known that there is repaired by youtubu, often black and the result of repairs is a lottery. I refuse to get involved in the debate, I just wanted to know that my curvy behavior, which I have personally witnessed because I work really close to you do not hide.

I will not say happy or dissatisfied. Just for my idea is my experience here. In December of 2018, I visited a store that I wanted to repair a broken display on the Asus Zenfone 4 phone. The first session was that the phone could not be repaired because there were no spare parts. A few days later, the news about the calyxal repair came from another Xiaomi phone. Then I was also offered a repair of Asus Zenfone phone 4. I agreed and 2.1.2019 I handed the phone to repair to service. I was subsequently told that the phone should be repaired within a maximum of 14 days. I contacted the service on January 21 about the status of the repair, when I was told they were waiting for a spare part that was delivered but with a fault. The contact should take place within seven days. Service I contacted myself sometime in February, when I was told that the spare part was damaged and the repair will be resolved within 5 days. After 14 days I went to the service personally. I was denied that he did not hear the phone and that the repair was not possible. However, I have to pay for everything. In this account, I contacted the store manager and explained the situation to him, and I was offered the solution I agreed with. After three days when I expected everything to be satisfying to me, I learned that nothing was corrected. There was a swift change in the display for the original breaks. Upon request, a service message was built, which to my disappointment contained the wrong date when the phone was accepted for repair. I got into a very unpleasant situation for this account, which resulted in a personal conflict in which I received the required service report, affidavit, and an explicit apology by Mr Honzik and his colleague. I know it was not easy with me, and the Asus Zenfone 4 phone will cause them to be nighttime even for a long time, but after all the aspects described above, I am happy and I did not blame this store. So when my phone goes into eternal fishing, my steps will lead to this store where I will be happy to buy a new Xiaomi. Because I believe that Asus and the whole situation can be. Thank you for processing. With the wish of a beautiful day, satisfied customer Xiaomi Liberec

Arrange service with the staff as in the marketplace, but service at number one. Phone repaired within an hour. The only thing I can confirm is that they close the shop there and open it whenever they want. But I was lucky and if necessary I will use the service again.

I drove to you on Saturday from Česká Lípa, closed all day. I drove the next day, closed again without any information. From security I learned that the owner is generally known for not paying his employees and dishonest behavior and so who was behind something is no longer here. Now it is a birdhouse and professional repairs can not be talked about. Nobody took my contact phone. I looked at the positive reviews of the company here and I was amazed at the insolence that employees themselves write fictitious positive reviews. See David Uzdil, a company employee from another branch. (It is very easy to trace FcB). Unprofessional approach, failure to observe working hours, failure to report that they were closed on a regular weekend ... I am surprised that OC Plaza is suffering. Such dirt should be swept into the sink of history. Tfuj!

Originally simple battery replacement and gluing of tempered glass on the iPhone 7 from December 10, 2019 at the Liberec branch turned into an ongoing anabasis, where I do not know where the phone is (allegedly repaired in Liberec, Prague, Hradec and external service), whether is working at all and when I get it back. The low rating is not based on damage to the display and the main phone key by the technician, but rather the total lack of interest of the company owner to deal with the situation. I wanted to report to the Police of the Czech Republic, so far I am communicating with the CTI, because the owner stopped answering the phone after several promises to clarify the situation. He also does not respond to urgency via e-mail and Facebook. Answer to the owner: First of all, I have no promise from you, not until now. As for the MT pickup date, I have about 5 of them in an SMS from your company and none have been observed. If you do not know how to communicate with me, just call when you promise or pick up the phone, so I have to call me, or just reply to an email or via the Facebook site where I was forced to write too. I am glad that you write here, at least people will see about your arrogance themselves. Thank you.

I have never written a bad review, but the actions of this service are absolutely rude, appalling and unprofessional! In September 2020, I put the phone on the complaint and I do not have it yet. I made about twenty calls, both with the headquarters in Prague and with the branch where the cell phone was allegedly repaired, and with the owner. No one can tell me where my phone is! I was forced to hand over the whole matter to the CTIA. Definitely NOT RECOMMENDED !!!!!

The branch in Liberec also functions as a collection point for TSBohemia. Today I received an SMS that I can pick up a shipment from TSBohemia at the Liberec branch. When I arrived at the branch at 2.30 pm, it was switched off and closed here, while the opening hours were written until 5 pm. I first called TSBohemia, where they told me that the branch should be open by 5 pm, but that I was already the other person who solves it. Then I called the phone number of the branch manager, who was on the iDirection website and at the store itself. I didn't call the manager, it rang for a while and then it was unavailable. I also called the headquarters, where they confirmed to me again that the branch does not close until 5 pm When I told them that it was already closed and that I could not call the manager, they told me that they did not have another number and that I should try again. on Thursday, because Wednesday is a holiday and it is of course closed. The security guard at the Plaza in Liberec also confirmed to me that the branch does not close until 5 pm. I came back one more time at 16:40 and really no one came back and it was closed. After reading the reviews, I found out that I am not the only one who is not satisfied with the services offered here in Liberec.

Although I was not there in person because I needed to repair a phone that is no longer looking for parts. But the operator's approach and help finding alternative parts was great. I can't say the wrong word.