Immunia, centrum prevence a léčby alergií a poruch imunity - Thámova 183/11

I am not capable to say how great is their expertise, not being myself a doctor, but the humane and understanding approach they gave me was incredible in czech health care system. <3

Very disappointed in Immunia. I made an appointment in May for an allergy test, with the soonest available appointment being mid-August. When I made the appointment in person I was told that the service was covered by public health insurance and that there would be an English speaking doctor available to help me. I received a notification yesterday of my appointment and decided to call and confirm that in fact the doctor helping me could speak English. Much to my surprise, the receptionist told me that having a doctor help me in English would cost 500kc extra. I asked why they'd charge more, if the doctor could speak English anyway, and if it was covered by public health insurance. She just said that it was company policy. I tried to find a workaround where only the spoken consultation would be in English, and the test results could be in Czech (where I'd just read them with a translator). She put the Doctor on the phone (Dr. Schittova) who quite directly told me (in English) that I could either accept the 500kc charge, bring in a translator, or cancel. When I said that the policy seemed unfair, especially after waiting two months for an appointment, she become rude and then said accept it or don't, and then hung up. So two months waiting, an unfair charge against non-Czech speakers (particularly when the main service is paid for by health insurance) and now I'm left with nothing. I recommend other people avoid this clinic, as their way of treating non-Czechs seems to be from the 1990s.