Jikoterm

I am very sorry to write this bad review I have to. Today we have a regular annual inspection of the boiler in our salon. Mr. Service Technician Radovan Kopec arrived at 9:30 am in a very bad mood. In one word he was more than impolite and arrogant! It was done in about 20 minutes (in the previous periods it took the technicians to compare about 1 hour and 20 minutes) in the next 10 minutes it was necessary to negotiate the price because the Pan Technician increased the price! The call was followed by the operator and the price was no higher than the previous years! Unfortunately, we are forced to make a complaint about this year's revision because in 20 minutes and do more work? That's kind of weird! I'm sure I wouldn't recommend this company! They should choose their Techniques better.

Professional company with excellent attitude. A few weeks ago we had a problem with the Gamat 461 and found another gasman on the Internet. He had paid 2000, - and the stove left us in even worse condition than before. We have already come to terms with the need for a new one, but at Yikoterm I agreed that their technician, Mr. Burda, will look at them first. He arrived the next day and within half an hour adjusted everything and repaired for a fraction of the cost of the original repair. I am absolutely satisfied with the company and their overall communication and I am glad that I have found a company to which I can turn with confidence again.

Super service and willingness. Professional approach

Completely incompetent amateurs. Boiler service okay during the holidays, confirmed by the gasman, but does not heat in September. The operator diagnosed the fault over the phone! For a week, the part was waited for the technician to find out after arrival that the problem was completely different. A new part is ordered, we are waiting again ... It is said that it is not in stock in the Czech Republic and it takes ten days before it arrives from Germany. At the beginning of the heating season, perhaps the company should have it in stock ... The result is that I am freezing at home, and we are all ill, including our three-year-old daughter ... I would give zero stars, but it doesn't work here

Jikoterm is probably not the cheapest on the market, but the services are completely professional. The company also uses a sophisticated digitization system, where important parts of the boiler are photographed and will also be used for future repairs. If I had known the difference between Fushin and Jikotherm before, it would save me a lot of worries. During the repair of the boiler, I also learned exactly how it works and what to look out for in the future, Mr. Havlíček was simply great. I recommend!

Unfortunately, I have to write a very negative review. For a few years I was a customer of Jikoterm s.r.o. A service technician used to come to me regularly to inspect the gas boiler. And everything was fine, the technicians were polite and friendly. Every year I paid less than CZK 2,000 for a boiler overhaul. This year 20.9. It happened that during a revision of the technicians he found that a cock was dripping from the shaft of the ball valve. He told me that this defect must be rectified by an assembly technician, he is only a service technician. After a while, Mr. Kopec, the assembly manager, wrote me an e-mail. He sent me an offer of work to replace the cock in the amount of CZK 2,823 for approval. The material itself worth CZK 305, the other items were labor, transport, overheads. Very expensive, I said to myself, but I agreed to the offer. The assembly technician arrived on October 8, worked all morning, put the boiler out of operation, did not put it into serviceable condition, with the proviso that there is a defective seal, which he does not have and this work is performed only by a service technician. The service technician left and arrived, the same one who was with me on September 20, put one seal there, screwed the boiler on and left. Subsequently, I received an invoice for CZK 3,265, ie CZK 932 higher than agreed. No one pointed me out of another price, let alone consulted me. When I objected, Mr. Kopec wrote me to find another company next time and pay the invoice. When I paid only what I agreed in advance, he wrote me that he was classified as a non-payer and handed me over to enforcers. There was something else missing and another specialist didn't have to come, how far could the invoice climb? So I advise everyone not to choose this company for its blunt behavior. You deserve someone more solid for your money. ZD

Excellent communication with the control room and service technician, Mr. Havlíček. Boiler Immergas repaired on holiday and still at a reasonable price. I appreciate Mr. Havlíček's helpful and professional approach, payment by card and service letter sent by email. I recommend.