Kabelečky.cz

Delivery of the goods was on time, the handbag was well packed and protected from possible damage during transport, it is beautiful, it meets my expectations 100%. I believe that it will not disappoint me even in quality when worn for a long time.

Satisfied customer. Pleasant and helpful communication. I recommend.

Pleasant and relaxed people. Great approach to the customer.

Unfortunately, I have to share a negative experience. I wanted to buy a gift in this store. I decided on a voucher. The first thing that the dog is buried is that they will not offer you a voucher by mail, but just have to send it. Probably they could, but probably do not want to try to solve it. Another mess is that you can not pay by card, but only cash on delivery or bank transfer. The question nowadays really by transfer - realy? But let's forget that. So I decided to send it to Shipment, it was free, so I did not solve it. And I'm waiting. Order sent Wednesday and confirmed. Just for interest within one city. You say ok, the order is sent. On Friday afternoon a worker from the establishment calls you and says, so I will send it to you by mail, but you have chosen cash on delivery. So how do we solve it, I need it today? No. Logically, I chose cash on delivery because I do not want to deal with the transfer if at least there was a qr payment or anything that simplified it but nothing like that. Madam I say: but I ordered it at the Mail Order. Answer: which one? What do you mean which? I chose specific. The answer is already arrogant, you made a mistake. Although I do not understand how the e-shop can accept an order for which he does not know where to deliver, but the mistake crept in, but not on my side, because I chose a branch. Another conversation is more or less arrogant. "Whatever you want", "that's your problem", "You made a mistake" etc. So let's summarize it: no card payment, voucher cannot be selected by mail, you can complete your order without knowing where to send it or they just do not work, they solve the order two days after confirmation for something that does not have to deal with if it is in stock. And to put it on the crown, so when I tell them that I really do not keep this to myself, so instead of hearing an apology, so I hear: do what you want, I do not care. Never again and I recommend hands away from such a shop. Anyway, I'm going to look for a serious shop. And I wanted to support the local business.

I ordered a leather bag from the e-shop. The goods arrived within 2 days. The bag was abraded on the side, so I wrote an email to see if they could exchange my goods. I have never experienced such customer service. Nice, warm, fast. I was offered a 15% discount, which I still do not have. That's why I give 4 stars. The exchange of goods took about 2 days. The new bag is even nicer than the previous one. :)