Kadeřnictví Fontána - Staroújezdská 45

Fast, great service, pleasant environment, caring staff - what more could you want? Gentlemen without an order! Thanks, I'll be back ?!

I had a haircut a few times, always on Saturday, it wasn't exactly what I wanted, but Saturday suited me. However, now Mr. Mr. fired me that if I'm not ordered, then unfortunately. So I prefer to pay extra and give the money elsewhere where he values ​​customers

I have always been satisfied to this day. I was cut by a lady of Ukrainian origin. I mourned the whole thing, it was obvious that she wasn't very used to cutting and it turned out that way too. I'm very jagged and ugly. This is the second time that I have been cut by a Ukrainian hairdresser and it has always turned out to be catastrophic. It's a lesson for me, I definitely won't let myself be cut by these "hairdressers". ?

Unfortunately, I cannot evaluate this company positively, like most people before me. From the point of view of nice girls, I probably understand why the ratings are so high - that gentlemen :), but not from the operational, professional, pro-customer point of view. To sum up: I needed a really quick haircut - supposedly waiting, ok was not a problem, wait 15-20 minutes does not matter. Hairdressing clean, nice, lots of nice staff around. BUT: when you enter without a greeting, no one responds - I waited for about 10 seconds for someone to contact me standing right outside the door. Nothing - no reaction, live conversation of about 4 girls and one lady behind the counter. OK - I'll sit down. 2 gentlemen in the chairs are served and in front of me is one gentleman and a boy. I waited 15 minutes for the two gentlemen to cut each other in the chairs, and then it was the boy's turn. The second chair relaxed and the young lady took a seat for about 5 minutes and left - my master and I looked at the empty seat for another 15-20 minutes and did not understand what was happening. We looked at our watch in disbelief and nothing. Then I left. I contacted the establishment by phone and told them politely about unprofessionalism and customer orientation - the answer: I would not apologize, there was a friend behind the counter and we also talked to the girls. The young lady was changing with someone (I don't know who - everyone was behind the counter). The result - I get my hair cut twice a month - I go to my barber for 45 minutes and I pay there about 700 CZK always (for a complete set of care) I was looking around where I would go, here I liked it, unfortunately. In short - you just lost 1400 a month for me and about 5000 for your wife (baling, cutting, etc ..) However, I wish you well, I really and sincerely regret that I could not be satisfied either. Regards T.L.