Knihkupectví Luxor Central Kladno

A bookstore really useless. Almost no book I want, they don't have there.

When the store is open, it will be nice. There is a beautiful overview and a great selection. Even the e-shop without problems.

Very nice sellers, advice advice if you do not know exactly what you want or book you can not find. Every week a discount on another genre, pleasant surprise :)

I will never enter here again. The saleswomen annoying, they had no idea if my shipment arrived. The only positive was that they finally found her under the counter. Otherwise I would give one star!

Whenever I booked something here or ordered it directly, everything was always handled quickly, the staff helpful, helpful and kind .. on my part a great satisfaction.

All right ... Three times and enough. I am evaluating the purely Kladno branch in Central, I will also send the evaluation directly to the Luxor infomail. The first experience a few years ago - arrogant service unable to advise, without a pro-customer approach, referred me to a web order. Second experience - created an order with collection at the store, nothing happened for a week, so I went to the branch to ask. Again arrogant staff, she pulled the order out of the drawer and said, "Well, the scent is not created yet. You have to wait." she drove me away. Thanks, I don't have to. Order canceled, competition used. Last experience, current restrictions, open "dispensing window" = 3/4 grille closed, inside two saleswomen at the very end of the store, one "hidden", the other nicely exposed, depicts, adjusts ... After a few minutes of visible horror - Jesus, there are people there !!!!!! What a surprise who would expect them in the store ... And they saw you. Another surprise. It reminds me a bit of a joke when a saleswoman comes to a colleague and quietly says "Maruška, there are customers in the store!" and Maruška replies "So we will be quiet, maybe they will leave ..." No ... They won't leave, they want something. The ladies in the store have already figured it out. So maybe. Except for the stupid question. "Do you want something?" No, I guess ... I'm just standing here staring at you ... "Yes I want to, I have a reservation!" .... "I can't hear you!" - Surprisingly, how could you, when you're at the other end of the store ... Fortunately, the second saleswoman shows more interest in the piece ..... I have what I want, I'm leaving. Another customer in line has the same birth as me and I quietly regret it. The problem is not the current situation and the delivery window, the problem is the absolute lack of interest in the customer, the absence of a pro-customer approach and the realization that I am at work. The ladies can roll quietly at the counter at the beginning of the store, but they would be annoyed by the ugly customers, so they would rather stretch out in the back and hope that people will just leave. The stronger and more arrogant of the saleswomen, for a few years of experience, seems to me that she simply hangs out there with her employer's money. If nothing changes, I won't show up next time ..

Thank you very much for today's professional, friendly and incredibly pleasant approach of the staff. The lady complied with me even when she didn't have to. I really appreciate it and I must say that it completely improved my day! Thanks!

The silence and smell of the books is truly magical. The helpful staff will make you a coffee and you can clean in a great chair, and then buy the book or not. I always spend a lot of money here