Koupelny Ptáček | Brno M-Palác

I would like to share a very good experience this way. We needed to plan a newly built bathroom. It was not well processed in the project documentation, so we decided to help the experts. After the first, a bit embarrassing attempt, Michaela Brašeňová took us on and very professionally, calmly, patiently and with a complete overview, she guided us through the possibilities that corresponded to our ideas. Subsequent visualization did not go without corrections. Here, too, Mrs Brašeňová paid great attention to us. My wife and I admired that someone had a really great overview of such a wide range. Thank you for such a nice and especially professional and expert approach. I would like not only the Ptáček company, more such professionals. ... and of course satisfied customers.

My girlfriend and I are working on the bathroom equipment in a family house as part of a development project through the company Ptáček - specifically the branch in Brno M-Palace. I am not a notorious complainant, for the first time in my life I am writing a negative review on Google at the age of 29. Nor am I a rude person, I am a lawyer, understanding and tolerant of human error or inexperience. What I experience with my girlfriend when dealing with this company is one word to anger. I would not like to evaluate all employees, I met here with exceptions confirming the rule (Mr. sitting next to Mrs. Hudčeková). We were assigned the mentioned Mrs. Hudčeková. This employee is probably a standard employee of this branch. The bathroom is solved for about half a year (still not done, of course), emails will be answered with a frequency of about 1 / month, it ignores you, moreover, it is not possible to get in touch with any superior (probably the purpose). Already during the meetings themselves, Mrs. Hudčeková smiles slyly at you, if she does not know the answer to your question, do not expect her to suggest that she find out the required information. Also, don't expect any ideas of your own, everything will shake you up, her approach is absolutely lax, she won't point out possible technical and practical problems, etc. Don't even expect work without mistakes, there will be a few mistakes in every design he sends you. When you alert her to these mistakes, both in person and repeatedly in writing, she will smile again, remembering this, and the whole situation will be repeated, resulting in poorly divorced water in the bath. We absolutely do not understand that this person continues to work in this branch. However, this is definitely not the case on the basis of the work done. If you have only a little opportunity, avoid Mrs. Hudčeková and Mrs. Brašeňová. This was assigned to her due to failure to manage her work (Ms. Brašeňová is, according to our previous experience, an employee of the same quality). Unfortunately, we did not have this option. In fact, it would be best to avoid this whole branch with a big bend. This is not only our opinion, but also the opinion of dozens of other property owners within this development project. Mgr. Karel Werner

We are waiting for a month for the design of the bathrooms, which was to be within a week. No communication, no one picks up the phone or responds to the mail. Terror...

The staff here is really disastrous, I was here after x years and nothing has changed, the outdated, rigid, classic approach of "I am a supplier and who is more" customer is just a nuisance for them. And the company does not yet have a proper e-shop? Well, please? In this century?

* Beautiful showrooms * Huge and above-standard selection * Friendliness, willingness of staff * Professional approach and selection assistance * Ability to respond and use the supplied spatial dispositions of the building -time consumed for some special deliveries (post covid)

Pleasant environment, a large selection of paving and tiling. But the appalling attitude of the staff, arrogant, unkind and bored. I have been to this studio twice and I have always felt from the staff that my presence bothers me.

Very bad user experience. The design of the bathrooms, except for a few technical mistakes, is a beautiful but absolutely appalling experience with the employees of the Brno M-Palác branch, or with the employees of the BRNO complaints department. Complaints were not settled within the statutory time limit, the basic principles of the complaint are not observed, such as issuing a complaint report, statement of complaint, etc. In our country, this ended with withdrawal from the purchase contract due to repeated non-compliance with the statutory 30-day time limit. The goods have been taken over, but the seller refuses to return the money. I confirm the experience mentioned in the reviews below - a completely appalling way of communicating with the customer, arrogance and incompetence, employees do not know the basic legal deadlines and refuse to solve and communicate anything. They are constantly shifting responsibility to everyone around them, but they are not fulfilling their responsibilities themselves. A big disappointment for me, and I would never buy anything from this brand again, let alone entrust them with the realization of such expensive bathrooms. Handed over for investigation to the COI and I believe that someone will grab your nose at Ptáčky, and we won't end up in court.