Laser center PRO Beauty

Underwent almost 10 sessions of laser epilation: not even the slighliest change in the hair growth. Followed all the instructions. When I asked my master about the reason, she just said that I probably have some health problems and I should go see my doctor. Waste of time and money. P.S. I paid and received at least 6 full body treatments and 1 extra for armpits (the full-body treatments were indeed separated in 2 days each). There is a chance the master did not write down each zone every time in the computer. So the reply of the clinic is not valid.

Very dissatisfied. No follow up consultation offered. Had to ask for one and finally when I did arrive I was made to wait almost an hour to see the doctor. Not impressive considering the costs.

The below response made by the owner to my wife is completely unfactual. They allowed us to come in, pay for a consultation and see a doctor all the while knowing exactly what my wife’s nationality was. They not only saw her ID multiple times prior, but she had to fill out a form stating her nationality THAT MORNING. If they had really known that this was the case, why take our money and our time? Cash grab? And we were told this morning that they have not accepted “Canada or USA patients for months” now you say it just started this month? So at the most 12 days ago? Strange. We were also told via message (which we have as proof) that it was the “law” and they can’t change the “law” but now you say after we called other clinics to see if it was really “the law” that it is your business insurance? So the story changed. And your business insurance covers the rest of the world just not these two specific countries? That is very strange, and somebody needs to get their facts straight. The fact alone that you let us come in and pay knowing she was a NA national just to say “whoops” we can’t continue with you and we’ve known about it for months/days, should be reason enough to never go to this clinic. Reply to the owner: Where were we ever offered a refund? Absolute rubbish. Send a screenshot, as to where this was ever mentioned. I have proof to all of my claims, where is yours please? Your company has not been honest from the beginning. And you have our banking information already from when we made the first breast augmentation appointment in 2019 and paid the deposit. You’re really not doing yourself any favors by lying more. Gross behavior.

Knowing better, I decided to give this clinic another chance, despite previous terrible experience with the reception staff. My return was based solely on the fact that I really liked the original doctor I had met with. In 2018 I had met with a doctor, had a consultation and scheduled in for a breast augmentation in the summer of 2019. After finding out that I was pregnant, I later canceled the scheduled appointment to return a few months after I was recovered from childbirth. Fast forward to spring 2020 I came for another consultation as I was also curious about another procedure I later decided against doing. For this I was paired with another doctor and decided upon leaving that day that I take precedence over the first doctor I had originally met with for the breast augmentation. The next day I called to schedule an appointment with the original doctor for the following winter because I was told the waiting list was 6-24 months. Two days later, I was called to say I could not book an appointment because I was a Canadian and American citizen. It was strange to me because I am a permanent resident of the Czech Republic, I have lived here for many years and I have Czech health insurance. In the past, they also performed several cosmetic procedures on my husband as well as myself, a breast augmentation for my friend (also a North American), and allowed me to pay and attend a few consultations and even book my original surgery. As I was being told this, I knew immediately that this is not truthful, or the case. Within 10 minutes of hanging up the phone I had called another clinic, ordered a consultation and made sure that I had mentioned that I was a North American national to avoid any unforeseen confusion, to which I was assured that it was no problem and that they had never heard of such things being a problem in the past. They explained that each of them have performed procedures on many foreign nationals each year. I am very shocked by their lack of professionalism. The fact that they allowed me to book multiple consultations, make an appointment, and take not only a deposit, but the consultation fees, regardless of knowing upon my initial arrival that I was a North American National is so far from anything remotely resembling good business practice. They also run a company called bodyofdreams.de, which literally shuttle people from Germany to the Premier Clinic. Who, I will say do NOT have Czech Insurance coverage. So I'm 100% sure that those statements were not true. I should never have come back.

Last week I had my appointment for a treatment with Mrs. Dr. Zarubova and everything went just perfect. The clinic is super modern, stylish and clean. Dr. Zarubova is an amazing doctor, I can't imagine better. The whole team is really friendly and nice! ❤️ Everything went really professionell and I didnt regret my choice not any second. Thank you very much! ❤️❤️❤️❤️

I had good experience with dr. Jana Votrubová, but the receptionists are not taking their job too seriously. I had problems with booking multiple time, once I got booked for a non-english speaker doctor for consultation, other time there were problems understanding the name of the procedure correctly, also they are not very keen on finding an appointment for the next treatment, even though I am kind of a regular customer. They just gladly hang up if they are "fully booked", not willing to take a closer look on the schedule. I guess they are totally fine if you are taking your money elsewhere...

Last tattoo removal procedure was done by a very inexperienced trainee, without notifying me. She clearly didn’t know what she was doing. I have no personal feelings against this girl. Training should be done somehow. But the problem is that clinic ( doctor/ reception) doesn’t have any problem using their client as a experiment object. They don’t even bother to notify. Imagine you have a bigger procedure with full anaesthesia and all of a sudden, they decided that their inexperienced trainee does the procedure on you. WITHOUT notifying you. It could be a crime. The clinic should understand that this is NOT OK for the customer’s right. They have right to know what exact procedure will be done AND by whom. Frustrating experience. I paid the full price. Didn’t ask for a discount nor was offered. Never going back again.

I have now used this clinic on 2 occasions and my experience has far exceeded my expectations on every level. Both occasions were organized by Svetlana at Medical Travel (who also booked my airport transport and hotel), and I couldn’t fault this service in anyway. The clinic itself is immaculate and beautiful, the reception staff all very pleasant, efficient and courteous as were the nursing staff very professional and courteous. The actual room was luxurious, remote controlled multi position bed, flat screen TVs, mini fridge, en-suite but all this aside, my surgeon Mt Sandera was the star of the show. I have minimal scarring following an abdominoplasty, the results are better than I could have hoped for, truly life changing and my breast uplift surgery has just completed everything I wished addressed. I am now happier and more confident than I have ever felt and I can’t thank him enough