Lázeňský hotel Imperial S - Dr. Pohoreckého 151/3

Jsem zde na 3 týdny (lázeňský pobyt od pojišťovny). Samozřejmě pobyt je s nemalým doplatkem, ale stojí to rozhodně za to. (V okolních hotelích je cena stejná či vyšší (pokud se chcete přiblížit standardu Imperialu). Od rezervování pobytu, ubytování, obsluha procedur i v restauraci, vše naprosto perfektní. Jídla i dezerty jsou fantastické s dostatečným výběrem. Poloha hotelu je úžasná (přímo v parku) takže žádná projíždějící auta, okna můžete mít dokořán celou noc (pokud vám nevadí zpěv ptáků:) ) hotel má svou zahradu s lehátky, kde si můžete dát kávu a číst si. Předčilo to mé očekávání a ráda se sem vrátím.

Krásná historická budova přímo v parku blízko centra. Výborné snídaně a skvělé dortíky v hotelové kavárně. V hotelu je menší bazén s masážními prvky a malá sauna (nutná rezervace na recepci). Velmi milá a přátelská obsluha, zejména paní na recepci (bohužel jsem zapomněla jméno ?). V rámci pobytu je pro hosty zdarma vstup do Aquafora, které je hned naproti. Město je krásné, stojí za to si ho poctivě projít a jestli můžu doporučit, tak si určitě zajet do nedalekého Chebu. Děkujeme personálu hotelu za krásný velikonoční pobyt, vše bylo výborné.

Super

Great!

Very good hotel.

Tasty lunch, helpful staff.

Beautiful hotel in the park. Very nice and attentive service. Nice little pool and access to Aquaforum. Family friendly.

We were a group of four adults and two children and it was clear from the start that the hotel caters more for people who are over 70 and wanting a "Kur". The plus points were that the hotel has gorgeous old style charm. It has maintained the decadence of its original late 19th century features and was architecturally impressive as was the whole town; a lost pearl of a place with plenty of potential. The rooms were very comfortable with heated bathroom floors, good showers and beds. The free entry into the Aquaforum was brilliant. The kids loved the pool and slide. The staff were very friendly and helpful. What was not so good was that tea and coffee making facilities in the rooms were missing. The wellness area downstairs was more like a hospital; white, sterile and clinical and it did not invite me in for a massage. The pool was small, a little cold and no bubbles. There were a few misunderstandings even though we also speak good German (but sadly not Czech) mainly to do with the dinner at the restaurant. The big problem was the restaurant. While the dinner was very good, the breakfast was very ordinary. The times were terrible: breakfast is from 7 to 9 and dinner from 6 to 7:30! I called several days before we arrived to request vegan, wheat free food which has never been a problem before in other 4 star hotels, so long as I give plenty of notice. I was told when I arrived that I could just eat the salad! It felt like they weren't prepared and made no effort. There wasn't even any soy milk at the breakfast. We often waited over an hour for our meal with the two children getting hungrier and hungrier...... We gave the restaurant one last chance on our last night and I booked a table and asked again for a vegan meal. When we arrived, the kitchen had received the information that all of us would eat vegan and they had prepared six vegan meals, which the others could not or would not eat. I felt bad for the kitchen staff but we had really tried to make it clear and somehow everyone's message just got lost. If you come with kids there is a great skate park and playground behind West Park and a little further to the north west, out of the village is a lake (Amerika) with a small nice looking zoo (animals looked well cared for).