Le Charme Institute Ltd.

Excellent service, professional approach. Nice environment.

Super access and service. I'm already looking forward to the next visit ?

Wonderful place to do something for yourself. Pleasant environment, friendly staff.

Incredible hairdresser, amazing approach. Definitely recommend but due to the quality of waiting longer than they have time off.

Very helpful and professional approach, I have good experience with cosmetics, massages and lymphatic drainage. I haven't tried hairdressing yet. All employees are very helpful and friendly.

Good day, I would like to share my experience at Le Charma. Sometimes my friends and I go there to the solarium. Based on their satisfaction, my friends decided to buy a season ticket, with the proviso that they would also buy one directly for me as a birthday present. The ticket was purchased on November 24, but it had to be confused, and instead of a season ticket, the friends received a gift voucher (it doesn't matter, but unfortunately we didn't find out in time). 3.12. I completed the first visit to the solarium together with my husband, so the card was used for 10 and 12 minutes. The next visit was on December 11th and 13th, and that day I even thought to ask what it means, after payment, at the cash register on the display "170 CZK balance". The lady explained to me that the card I use was charged to CZK 1,000 in the solarium. At the same time, I knew that the card was 100% charged for CZK 1,500. She willingly showed me a record of my visits on a PC. For the first two visits, I paid the full amount for the solarium CZK 15 / min, because it is said that the card was in deposit and it was not a season ticket. Unfortunately, no one told me this information or mentioned it. I would expect perhaps helpful behavior, such as when the cafe offers you water for espresso, informing clients to their satisfaction, mentioning the possibility of use or asking if I will use the card for a solarium or from a gift card will you use other services? Well, after the first two visits to the solarium, a card for CZK 1,000 for the solarium was purchased for this deposit card? As? I found out that it was a deposit card until 13.12?‍. 2 days ago I wanted to solve it in peace with the owner, but from her behavior I literally burned ? I absolutely do not understand how such a person with a performance far below professionalism can be an owner. Our customer, our master, probably does not exist here. Today is bad and sad, we will insult, dig around and take everything for granted. Several times the owner tried to insult me ​​that it hadn't happened to her in 7 years and that I was the only one who didn't understand. Arrogant behavior instead of a little helpfulness. It was nothing more than an explanation of why the deposit card was activated for the season ticket only after two visits and, in fact, not even at my request. Then I got the answer that 3.12. I probably complained and that's why a season ticket was bought from the deposit card. At the same time, I found out about this situation only on 13 December. Unfortunately, me and my 5 friends are stupid and we didn't understand it. Until the problem arises, everyone is nice, but God forbid you have a question. Everyone starts right away and spits poison. The other ladies are nice and pleasant, but honestly such leadership is more to cry, although it should lead by example and try to resolve "discrepancies" to the mutual satisfaction. My friends and I have bought a permanent pass in another solarium, a helpful, great owner who assured me that such a situation will never happen to her because she respects her customers. For me, Le Charme has never been led by this lady owner.

It's nice there. Pleasant and nice staff.

Nice people, good advice and so far the cut and color are good.