Louda Auto a.s. Ústí nad Labem

Behavior towards the customer a disaster. They act as if the customer needs them and not they the customer. After the delivery of the car it was still 2 weeks and I delivered it 5 weeks after the service agreement. The car did not shift well, so the technician sadly warned me that it would probably be the transmission gone. After bringing the car, they kept saying it would be a transmission, but as soon as I mentioned the fact that the car is under warranty, his eyes narrowed because he knew they would pay for the transmission. Suddenly it was just a clutch that does not fall under the warranty and I have to pay for it anyway. If the car was not under warranty, it would certainly be a mistake in the transmission. Purchased two new cars for 1,600,000 for both. It's not enough? They will never see me there in life :-(

Today I visited Renault and met nice, friendly and very helpful staff. Really very unexpectedly quickly passed me gumy.Mohu only recommend.Celému staff wish for the New Year, and they continue to thrive.

I have no words other than a total catastrophe, one does not even want to believe that such a comedy is an authorized service. For 13,000 thousand they change the oil and filter and it takes 2 days for which my car earned 14000 crowns, so each change of oil at Mr. Louda's costs me 27000kc and just so that I have a guarantee for my car for 800000 it seems to me like a hyenism.

Fast, professional and helpful dealings. Unfortunately, the purchase of the car did not work for us, but I still highly recommend Dacia Louda, especially to the nice saleswoman Sandra.

Very bad experience lately with this service and I can say that as long as it was Mr. Jelínek, for me it was the best authorized Renault service in the Liberec and Ústí nad Labem regions. Example - the last visit oil and the tour cost me about 7000 CZK. And the car eventually did not pass the MOT - thrashed axle blocks, which I was quite shocked by the car after an inspection at an authorized service and will not pass the MOT even though according to them everything is fine, plus the price is high for the fact that it is a car older 5- those years where there should be a 20 percent discount on work and materials. The fact that there is oil and a filter plus wannabe is inspected. Plus on the second car I needed to replace the windshield at my own expense, after a telephone appointment I was told that the price would be up to 9000 CZK, when I picked up the car so it was slowly 11,000 CZK, that it is a flat rate for insurance companies. Great. And the best part is that my cable is sticking out of the rain. sensor and the glass blows at highway speed. Furthermore, there is the art of calling there at all, no one calls that the car is ready, nothing. I do not like to write these reviews, first I try to solve it with the management but I am not directly responsible for Mr. Loud, it's been more than a week since I wrote him an email with things that bother me, believe me, there is more to it than I describe here, but I do not intend to write a half-day review. Thank you, Škarková.

I regret to say that the "authorized service" brand does not necessarily mean quality and a satisfied customer. I came to the service with a 4-year-old Renault Captur. A routine service inspection should be performed as part of the warranty service. The car has a mileage of 25,000 km. After a lay inspection of the engine compartment, I found that there were rodent remains and clutter in the place to be handled, so I have doubts that the service took place in this place at all. And if it happened, why was there so much clutter left in place. They didn't even notice the pitfalls against rodents, which fell into the engine compartment and rubbed against the timing belt due to the use of the car. At the same time, the service also arranged the 1st technical inspection on the car and the kilometers were incorrectly stated in the protocol. Instead of 25,000, 55,000 were mentioned. After 14 days, a remedy was arranged by "someone" crossing out the incorrect data and rewriting it manually. The invoice included the work of replacing 4 spark plugs, although it is a three-cylinder engine. It has already cost me 4 service visits and a total of 3 weeks of solutions. All this raises doubts as to whether the service was carried out as intended. I am considering an inspection at a competitive Renault service center. If the company confronted my complaint, I would not write a review.

The service was satisfied. I can't see inside, so maybe everything was done. Washing the car for free was an unexpected and pleasant surprise.