Mamaison Residence Downtown Prague

Great rooms, great front desk, great location if you want to be in center. The only think that needs an upgrade is the breakfast. Stayed 3 nights and 3rd breakfast was elsewhere...

Breakfast had no vegetables. Purely meats and ends early at 10am Cleaning lady knocks the door early with no regards to if the room is occupied disrupting the sleep. No kettle in the room.

We had a lovely stay in December. Stepal at reception was really kind and friendly. Their apartments are lovely as you can see from the pictures below. If you ever come to Prague, I highly suggest staying at this residence. The location is perfect for visiting Prague, right in the city center.

We are booked Business One-Bedroom Apartment in this hotel via Booking.com. This is one of the expensive rooms with city view. When we arrived at the hotel, we were given a room with windows facing the middle of the building (hall!), overlooking the wall, which was ~10 meters from the window. Accordingly , not a single window in the room couldn’t be opened at all. The only source of fresh air was air conditioning, with impossible to sleep, but also impossible to turn off. It was also very cold, and it was impossible to turn on the room heating as long as the temperature in the room was higher than outside. The drain in the shower worked very bad, and to get to the toilet, you had to go through puddles that had just dried up. To our complaint that we booked a room with a city view and not the inside hall wall view, reception staff told us that this is just an option and they shouldn’t follow this. They also refused to give a discount, guided by the fact that "we wanted a room, they gave us a room." Also we traveled with the cat and like a pet friendly hotel they told us,when we arrived, that we must pay additional 25 EURO per day for a cat (!). Also this hotel have a very narrow entrance to the underground parking (it is not suitable for wide cars) On the plus side, the room was large (45 m) and clean. I don’t recommend this hotel at all.

Clean spacious rooms, friendly staff. PWD friendly. Has a gym and a play room for kids, free for residents. Jacuzzi, Sauna and Massage at a cost.

The hotel is perfect, and it has everything you need. Food, snacks and drinks downstairs in case of emergency. The wellness center is amazing as well. Special thanks for Stefan in the reception that was very very helpful

Haven’t stayed yet. Staying 23-26. Celebrate two birthdays. Very worried because I have booked this hotel hoping they would make it special. Downside no fridge in the rooms unless you upgrade to an apartment

Not one to ever leave a negative review but I seen great things about this hotel and wan’t to tell you honestly what it is like !!! Nice but small and dusty room, modern reception area. Gym is very poor and the breakfast staff are so rude, cereals/bread breakfast selection was also stale (later realised on passing it is left out all day for the next mornings service). Relax days(spa) facilities are nice but limited and are separate entity from the hotel. When you get to your room there is really no explanation of how to contact reception, no notes or guidance at all, had to message through booking site to speak to someone. Staff at reception are the most unhelpful and rude individuals I have come across in particular Alex/Alec on checking out demanded city tax to be paid and “did not care” if we had paid already and was reluctant to listen to us when we were assuring them we had already but was quick to grab my phone off me to check it. The market in the hotel is limited and overpriced, £7 for 1L bottle of water. Also, on booking.com we were charged 1 amount for hotel but then the hotel just decide to stick on £30-50 with no permission, they apparently have a made up currency conversion rate which is absolutely insane!!! An absolute scam. For the price you pay you would expect a fridge, fresh water, an iron or a robe in the room, but instead you don't even get a note with guidance on how to call reception and charged £7 for water!! Would not recommend.