O2 Prodejna

Something terrible I've been there 5 times and I still don't have a changed tariff. Incredible ignorance and terrible waiting time

I just want to thank you for the professional approach of this store's consultants. My mom was with you yesterday. Everything was explained to her very well and most importantly. Thank you for your helpfulness and willingness. We are satisfied with O2 services and this store improves the overall view of the company as such. I wish there were more such stores.

Absolutely perfect and professional conduct. I just wanted to ask and in the end Kateřina Sedláčková, the store's consultant, arranged everything and I was still leaving with a new mobile phone. I think she would have arranged it much faster, but there was a problem with the internet in the store. So even under these conditions, she worked very professionally and politely, hat down. Thank you for a pleasant meeting. Loyal O2 customer Petr Kletečka.

I was at the branch last weekend. I want to thank you very much for helping me solve my problem. I was honestly surprised how Miss (young lady) treated me. In addition, the overall atmosphere at the branch ruled. This is a completely different coffee than to deal with something at the Aupark branch, where they do not treat people and unfortunately, they are far behind Futur.

In the middle of 2019, I arranged an internet connection here. After three days, however, nothing still worked, so after several phone calls with O2 customer service, I was advised to go back to the branch. Here I was told that the consultant who was dealing with me forgot to send the order. Nobody even bothered to contact me (my phone number, I am at O2). Later at the end of the year, I canceled the internet from O2, the notice of termination was sent 3 weeks after the submission. This was followed by one month's notice, so I had to pay two instead of one more month.

Good day, The experience with this store is terrible. I chose a mobile phone on the o2 website, unfortunately it was in the OC Futurum Hradec Králové store. Created a reservation under the number E00019347 on 8.12.2020 validity 2 days unfortunately I did not manage to pick up the phone, I tried to call for 2 days, but no one tried to pick up the phone. So they write to the e-mail that is on the website and I don't even respond to it, it is said that it is an e-mail that the store manager has and he probably has so much work that he doesn't even need to answer a customer who wanted to buy a mobile phone worth 8995 , - the slogan used by O2 "Smart Network" is appropriate. Today the original reservation was canceled, so I re-created the mobile phone reservation under the number E00020205. I visited a store in Chrudim and asked an employee if it was possible to send a mobile phone to the Chrudim branch with the words "unfortunately it is a longer process", rather go to the branch where the reservation is made, but zero willingness to provide information on whether they have a phone in Hradec Kings are not connected to words. So I drove 40 km to Hradec Králové to the store Brněnská Hradec Králové, after communicating the reservation number was unfortunately told this phone is not here, where the worker from the next desk said the word this phone is not here for a month and a half and they are not able to download this phone e- shop, when a reservation is made, the mobile phone number is given and no one is able to contact the customer back. I am very glad that I am not a customer of this "Smart Network". I will avoid this branch and the whole O2 by arc. Today is Monday, December 14, 2020, and no one has called from the OC Futurum HR store. The kings probably have a lot of work to do. It's the "Fast Network" after all. So I called the free O2 line there. The lady assured me that she would call today between 17- 18 o'clock and how else the same behavior as the whole O2 no one spoke. People beware, it's the same both on the line and in stores. He doesn't deserve a single star. Golden competition. Today, January 13, 2021, no one answered. Complaints do not apply to O2 within 30 days !!! Actually, I'm not even surprised.

Good day I would like to share my experience with this branch and with the company as such. In October last year we were here to arrange an internet connection, at the branch we communicated our requirements, which were (whenever possible withdrawal from the contract, we told the gentleman that we have a contract for an apartment until the end of June 2021 and therefore so that the tariff is not bound and terminate + internet speed) Mr. entered it, explained how it will work with the technicians and that we will pay 398 CZK without increase + in the first installment we will pay for the installation of the antenna / modem. It sounded great and we went home satisfied after writing the contract. In the course of half a year we complained about our internet speed about 3 times and after various interconnections of various infolines we were told from o2 nothing can do with it that it is a problem of the modem to be complained about, but when we called about 2 branches of Aupark to check availability modem, we were always told that it is currently out of stock, that they are quite faulty and it disappears both on the treadmill :) Unfortunately, this is not the end of it, but it is just beginning… So we stopped solving the router, because neither of them had time to chase the branch and we said to ourselves that I would survive those 3 months. During these 2/3 months, my lump sum started to increase by some crowns, I didn't solve it, but this month it jumped from 398 CZK to 598 CZK. Today I was at the same branch to cancel this internet and ask about the increase about which I knew nothing, the lady handed me over the phone to the notice center where I learned that my contract, which was supposed to be for a year, is a contract for 48 months where the service as such is without obligation, but the mentioned router / antenna is written for 4 years with a payment of + 200 CZK after half a year duration and if I withdraw from the contract I will have to pay the remaining amount to the amount of the router :) Of course, I wanted the man who wrote it with us, I was told that he no longer works at the branch because he was fired. I couldn't believe it and at home I started looking for a contract that I couldn't find anywhere and called o5 to the infoline where I asked the lady what email the contract is actually written to, because I have this problem, but I can't find the contract as such anywhere. The lady told me that the e-mail address is not even mine, which I dictated to the master and therefore it could not even be sent to me: D and the biggest irony of all is that the router is tied to the o2 network, so after paying it off the men can unscrew it and throw it into trash can, because it won't even work for me at another provider. : D Unfortunately, theft has many different forms and this is the biggest thief I have experienced so far, and I hope that the master at least made the rewards happy and I sincerely regret the call center workers who receive misery for these idiots.