O2 Shop

Helpful and friendly staff looking for the best solution

Good service.

Wide range of services, range in Lanškroun without competition. Star of the mine for occasional failure to fulfill promised activities.

Nothing much

My girlfriend Eva and I would like to evaluate the approach of the sellers in Ústí nad Orlicí very positively, best regards Račman

I definitely do not recommend. Reluctant service that absolutely coughs on the customer. We have 15+ years of service from O2. Now we had to solve a problem with the internet, so I went to the store because I don't want to be connected X times by some girls in the call center. I prefer personal contact because I think it is much more effective and the person has no chance to run away. So how did the visit to the branch go? One consultant focused on people. The other was doing something on the computer, even though there were a queue of about 5 people in the store. When it was my turn, I told the consultant that the internet was slower than it should be. So he literally laughed in my face that it wasn't his problem and that there were just old wires. So I told him that it's definitely not like that, because I was watching CETIN, where it shows me up to 100 MB / S (we get 6 MB / s). Similarly, on the O2 website, it showed me a possible speed of 50 MB / s. In addition, for neighbors who are with T-mobile, the speed has easily increased to what they declare (they use the same infrastructure and VDSL). The consultant said that it would definitely not go faster than 10 MB / s, and that I should call the customer line. There was a girl from the call center who told me that it could run 50-100 Mbps without any problems. So I say: "Great, but it would be good if you could give me the speed. Or at least put me in touch with someone who can handle it. She transferred me to technical support (paid), where the gentleman told me that this is not in his agenda and gave me a number I had already called - customer support. Again, a young lady with a honey voice picked it up and went through the mandatory wheel with me - on whom it is written, what address, do you not want Internet TV for? So I replied that I would like a faster internet. The infrastructure is there, the neighbors are already using it, but I can't call anyone to solve my problem. The lady said calmly in her voice, "Okay. Now hang up and we'll measure if it can go faster for you." When I explained to her that her colleague had already tried it and it should work, she said, well, but now I have to measure it ... What will I tell you. I wanted to cough it up already, because obviously nothing can be solved at O2, but my dad doesn't like to change providers, so I tried it in the third place. I thought maybe it would work. Do you want to reveal a secret? It didn't work. We cycled back to that re-measurement. But I couldn't stand it anymore and he told the lady something from her lungs. She slowly began to say with a groan that she wasn't to blame. I understand, but I'm not to blame either. And when it said at the beginning of the call, "This call is being monitored so that we can further improve our services," it's obviously the only way to pass on some feedback. In any case. You just lost a longtime customer. T-mobile told me that they would solve it at the branch in a few minutes.

Helpful staff nice selection of phones and accessories satisfaction ...

I visited several times, each time for a long time. Today I lined up for the only assistant, then came a tip to sit next to him. That he would "take care of me" and left. I'm sitting, waiting, after 10 minutes I'm leaving untaken, because I don't have time anymore ...