O2 Shop - Benešova 1000

I wish there was a phone. It would be nice of them.

At the time of visit only one seller and long waiting times.

The store is accessible to customers.

Instead of helping, O2TV tries to bother you

Terrible and unpleasant staff .. Several times and today for the last time in this store! If you don't mind a flying customer for even a few minutes and advise, we can safely jump to another operator ...

I would like to share my unpleasant experience at a shop in Cologne near Kaufland. I was there yesterday with a problem 2x and once they couldn't solve it. For the first time I went there with my mom to whom we have written 2 services to give her permission. At first I came across quite a nice consultant, but she wasn't very wise and hurried mainly .. in front of the shop she was waiting for her partner, so she hurried after him. Neither did the PC turn on to find out why we didn't get some services from o2. She referred me to line o2, so luckily he was a very nice and helpful operator who told me where the problem was and that it was only dealt with at the store. So I set up a contact person at home to represent my mom and not have to come back with me. There was another consultant and she came and sat down at the PC. The second consultant tells her .. you have a customer .. this saddle and looking into your cell phone. And she looked at me with words .. Come on. This consultant was very uncomfortable, unwilling and in the finals she couldn't even advise me how to set up a consultant in our account. Great disappointment. Such an approach is inhuman. If she wants to do with people, she should act and look like that. It cost me a lot of time and money, just because of the reluctance at this branch. Then I went to Prague and there a nice consultant solved my problem in about 2 minutes. I walked contentedly. In the end .. to the store in Cologne never .. and the management recommend to think about the attitude of these workers. The whole took place on Sunday 21.7. from 11:00 the last visit was at 13:30.

Miss Monika Kadlecova was very kind and willing to explain everything to us in peace and be helpful to us because we would be able to handle certain things ourselves poorly.

I have great praise for this store. Today, the event was a glass for a mobile phone for 1 CZK. The local guru was pleasant and although he had trouble removing the cracked glass, he worked without unnecessary comment. Thank you