O2 Shop - Novinářská 3178/6a

I was offered a 1GB data promotion for CZK 500. T-Mobile 4GB for 275 is nothing to add

On Saturday night at 6 pm there is only one lady who serves. In addition, the service of only one customer lasted for more than one hour. I've been in a row like a quarter, one person gave up before me. Before I came to the advice, I was here for 3/4 hours. They have free wifi. As I got my advice on the concert, the lady was mega, smile, help, and quick

I don't understand what they have a phone for. It is impossible to call, the phone rings, no one answers, one can call every day every hour ..

Professional approach, well trained staff. I would like to thank Mr. Mark for his quick solution to my problem with unreadable GO coupon, helpful behavior, patience and professional behavior.

Very friendly staff. Professional level. Despite the fact that I had a complicated request to change my business card, we contacted the company's management to set me up as an authorized person for this matter and we handled everything quickly on the spot.

I transferred the O2 charging number to the O2 Family flat rate. I wanted to return the credit I had on that recharge card. And the whole staff of the store did not know how to deal with such a banal problem. After a half-hour meeting and a few phones, I ran out of patience and left the store.

I give 1 star because I have to! Also because when entering the O2 contact point, I was picked up by an employee and introduced me to another employee to settle my case in a very decent way. The only bright spot on my visit to O2. I just needed to replace the SIM card in my phone with a 3in1 SIM card. The merchant requested documents, a phone number and an old SIM card. Everything went smoothly until the trader started asking me what kind of internet provider I had if I didn't want to change the tariff, the television signal provider, etc. I understand that O2 employees are obliged to offer other products and are evaluated accordingly. I gently pointed out to the merchant that I had just come to replace the SIM card and if I needed further information and offers, I would look for them on the Internet, and possibly come to ask the contact center of the company. Thus ended all the decency of the seller. The merchant issued me a new card and asked for payment of 100, - (which surprised me, T-Mobile changes cards for free). After paying, I politely asked him if he could insert a new SIM card into my phone. This was followed by notes such as "you know everything, you don't want anything, but you can't put the card in your mobile phone", etc. The absolutely inappropriate behavior and irony of the O2 employee stopped me, and it was in huge contrast to the actions at T-Mobile. I have never encountered such aggressive behavior in dealing with my request to O2. I will remember it for a long time and of course I will not keep it to myself. I have two telephone service providers, T-Mobile and O2. I will definitely leave with one of the providers soon. Just before visiting O2, I was changing my card at T-Mobile and the meeting took place in a completely different spirit. I was politely offered other products and after being notified that I just need to replace the SIM card and I do not need and do not want other products, the merchant stopped offering other products. He issued me a new SIM card, inserted the SIM card into the phone, passed the contact to me and thanked me for visiting. Everything went smoothly, decently and also completely FREE. T-Mobile does not charge any fee for changing the card! In short, heaven and bagpipes.

The dissatisfied rabbit is completely disgusted by O2's unethical approach to its customers. This operator uses dirty tricks that one would expect from some door-to-door retailers and not from a large, traditional and established operator. Let the rabbit experience be a warning to all: 1) Whether you buy any tariff with a data package, count on the fact that O2 has a default set of automatic data recovery after it is used up and no one will warn you about it! This is especially curious for tariffs, where unused data are not transferred to the next month, but are automatically renewed. So even if you don't have a smartphone (yes, there are such people), you will pay again and again for something you didn't want (it's part of the package) and which you don't even know is automatically renewed, so you pay for it again and again until you find out and change the settings (via the O2 website). 2) if you come to this store and you want a prepaid card - as simple and cheapest as possible (for example for a child or for your grandparents) - with the proviso that you only want to charge it with a certain amount and recharge it after it is used up, The seller will first offer you a lot of assertively a lot of other tariffs and finally sell you a prepaid card (including a data package) without blinking an eye, which works in a fixed amount / day tariff, not charge / use / recharge. 3) for a prepaid card, you will have (again by default) set up SMS messages with news that you did not order, but beware they are charged CZK 1.30 / one! Which no one will warn you about again! There is nothing you can do about complaints. A dissatisfied rabbit warns against O2: ONLY AT YOUR OWN RISK!