OptikDoDomu s.r.o.

I recently visited your store in Prague in Hybernská, the saleswoman was very helpful, she was able to advise me on the selection and I was definitely not there for the last time, I can only recommend! :)

We've taken glasses here several times. We just used this place as a dispenser and the optician came to our apartment directly. You are at home in comfort. You are not stressing yourself or the seller. I recommend registering and then arranging with an optician to visit your home. Everything in about two days and the glasses are ready in about a week. ?

The optician who came to my house was great. He advised me on the selection and was very nice. The glasses were delivered to my store in Prague. Unfortunately, the saleswoman was very unpleasant and reluctant.

It is said that the biggest impression of the store is made by the seller and it really is. I had my glasses made at the branch in Trutnov and since I would not have time to pick them up there, I had them sent from the factory to Prague (in the end they were made and ready to be picked up within 3 days). The saleswoman in Trutnov was absolutely super - pleasant, willing to explain everything, she advised when choosing the rims which ones were appropriate and which ones were not (regardless of their price). Unfortunately, her colleague from Prague was the exact opposite - she didn't even bother to check if the made glasses were sitting, I didn't get any confirmation of receipt, as a customer I had a strong feeling that I was really bothering her. Since I couldn't get used to the new glasses, I went back to the store and asked for them to be remeasured. The saleswoman here was different this time, we wrote a complaint, all without a problem, that the glasses would be sent to the factory in Náchod and made known. During the week, I received a statement and the glasses were to be sent back to Prague, letting me know when I could pick them up. When I did not receive any message about the return from the complaint even after 3 weeks (before, all confirmations came both by SMS and e-mail), I contacted them myself and learned that the glasses had been lying in Prague for collection for some time. In the optics, I met again the same lady who was here during the complaint and even this time there was no great customer care - the lady combed our mutual interaction into 3 sentences ("Hello", "Here you have" and "Goodbye"). To sum up: the choice of frames has a varied shop and the prices are pleasant, but if you do not want to feel that you are bothering someone with your requirements, I would rather choose a different optics (or at least a different branch).

I ordered a visit to the seller at home, the lady arrived at the destination on time, was very willing and could advise and offer a suitable solution. I chose transport by Czech Post due to the fact that the delivery time was about a week and I needed glasses, it was agreed to deliver the shipment to a different address than the billing to which the visit took place. What was my surprise when the postman called me that he would be on the address in a while, but billing where I am not and I will not be for a few more months. It would probably still need to hone the work of the back office.

Large selection of rims, great prices, interesting discounts and promotions, OptikDoDomu service, when a young lady comes with suitcases full of rims and you can choose yours in the peace of your home and it's just a bomb !!!

Bad experience with the Prague - Hybernská branch! I chose OptikDoDom because I could not go to the shops due to time (and pandemic) reasons. The lady at home really visited me and she was helpful and kind. But choosing a frame of glasses and writing a contract for the manufacture and purchase, was the last service "at home". This was followed by a lot of things that required a visit to the store: measuring diopters, picking up diopters, the subsequent fact that my glasses did not fit = another necessary visit, another visit during a control measurement and so on .. So I actually had to make so many trips to the store itself that it was not worth it at all for me to invite someone home, because it was actually a service "to the house was not" - only the service choose the trim and then go to the store. Not to mention the fact that there is an unpleasant lady sitting in the store, who talks to a person in such a way that it bothers her - no willingness.

Absolutely wau effect ... Mrs. optician came to my house, we chose 2 glasses, which I subsequently picked up in a stone shop. I am very satisfied with the quality, approach and especially the price. Glasses are my lifelong partner and also always a big item in budget, but the price of two glasses was a big and nice surprise for me. I highly recommend Optika do domu..??