PCsupport.cz s.r.o. - Jablunkovská 110

quality service, excellent behavior, reasonable prices

The best guys, they will arrange everything and help with everything!

Unfortunately, the consignment was lost during transport by the balikovna.cz service of the Czech Post. The complaint lasted for weeks and in the end I received my money from ledveci.cz resp. pcsupport.cz back. In the meantime, I tried to resolve the complaint with the Czech Post, and after submitting the complaint, the Czech Post acknowledged the error, however, despite all the reviews, the complaint procedure has not yet been initiated by the sender. The company's representative repeatedly assured me that he was making a complaint, but he was not able to prove the number of the complaint. That sounds unprofessional to me.

If you are lucky for trouble-free items, then the sellers can not be bothered. However, as soon as the problem occurs, it is worse. We bought through the site hodneveci.cz operated by pc support phone as a Christmas gift phone for mother-in-law. He arrived quickly, but after unpacking under the tree, we found his malfunction. Tchán took charge of this and filled out the claim form with the complaint being addressed through him and his mail. Of course, the email came to me, not to my father-in-law (why read the notes, that) that the claim was accepted on December 27, 2018 and send the goods to the address of the operator, without any mention of payment of the shipment, although the seller sent defective goods. On e-mail, we expect the costs to be paid by a vendor who has sent the defective goods no response. The next day after our phone call, which made the vendor unreasonable, there was assurance that he would pay for the transport after he had sent a copy of the vendor's ticket, which is, moreover, his legal duty. The phone was sent on December 28, 2018, we expected a quick exchange of goods, it was just a phone for a thousand. However, the obligation to decide on a complaint according to the law within 3 days did not take place, the issue of the complaint protocol also not and the exchange of goods also not. 7.1. after asking how it will be with the shipping post only reply that it is a product at the claim department and is waiting for it to be expressed (although the functionality test could take about 5 seconds). The next three weeks, nothing, no response or resolution. 29.1. after our notice of withdrawal (because 30 days have elapsed since the seller acknowledged the receipt of the claim), the seller replied that he had the time until the end of the month and then returned the money. After another message, finally 1.2. the answer is that money will be refunded for the phone and for the transport, which fortunately the seller has done, the account was back on February 4, 2019 (about 1.2). To sum it up, send the phone to the claim 28.12., Money back 4.2. The report on the receipt of the complaint has not been issued, the decision on the complaint within the statutory deadline has not been made and no indication of an apology for delays, complications, anything. Nemile also surprised that, after a fairly negative review of the seller's heuré, he said he had promised to reimburse the cost of transport in an e-mail confirming the complaint of 27 December, which is not true, nothing in the e-mail came word. So the phone is sent quickly (but defective), money refunded, including shipping costs, but the speed of complaints and access to the customer can not be praised.

Before Christmas, we bought a phone for seniors through this e-shop - it was a gift for Christmas. Under the tree, the phone was found to have a broken display. The carousel has begun ever since. We immediately wrote an email (on Christmas Day it was exactly 14 days after receipt) that the phone has this defect and we request another one. It was written to us that at our own expense we have to send the phone by post back to the complaint. On the 27th, I angrily called out if they were joking to behave like this, and the gentleman on the line reassured me that the postage would be reimbursed to us and that when it came to such a new product, they would handle complaints immediately. Um ... The package was taken over by 2.1. and already 31.12. a postal document was sent to them by e-mail, on which 7.1. they wrote off that the complaint is in the solution and they will send the money only after the solution is resolved. Is 9.1. so I thought I'd call again. I told them how long it took them to turn on the phone (to find out that the display didn't work) that since it was a new piece, I NEVER WANT A REPAIR, but a new product or a better refund. So this eshop is only a SELLER, because he himself allegedly sent a complaint to Aligator and is waiting for settlement from this supplier! The e-shop should communicate the complaint with the supplier himself and not really bother the customer, and therefore send a new piece or money straight away, if it is a clear matter. I'd rather not really shop here anymore.

Dissatisfaction. I would like to start by saying that the goods were shipped by the seller later than promised. The case of the pliers was crushed (as if someone had even used them, the pliers were dirty) .. I asked the seller to send via a carrier other than Czech Post DPD and ČP will state in the shop = I asked for DPD) ČP does not work well with us, nor was my request for sending via DPD granted. It was an e-shop ledveci.cz.

I bought lights and tubes for them. One lamp arrived damaged but the others were fine. It is therefore clear that the damage occurred earlier. As a result, they can't even check out what they're sending. I strongly do not recommend - they do not have a phone !!!!! unprecedented in the 21st century