Peek & Cloppenburg

Terrible approach of the staff, I will never visit your store in OC Olympia and that I have already spent a really large amount of money with you. I was asked to ask about the size of the jacket at the checkout, I was told you had the size of the jacket, but I had to find out for myself that the jacket could be thrown anywhere. I didn't find the goods on the lower floor, so I went to the second floor of the store, from where I was directly fired by your saleswoman, that in 15 minutes you close and you don't even know the back of such a jacket, when the salesmen from the lower floor to the upper floor. I prefer to leave the store, I really don't need such a shopping experience.

The last time I got sweatpants from my partner for Christmas, she cut off the vacuum cleaners (hid the vacuum cleaners) and presented it for exchange for a larger size, so the staff told her that it was impossible. that I do not recommend this store !!!!

Absolutely terrible! Last Christmas I received a winter jacket from a friend, unfortunately the first time the download broke down. I was wearing it a few more times, since covid 19 was and Olympia closed until May. In the summer, you don't really think about winter things, so I didn't go to complain about it until yesterday. I don't have a receipt, it was a gift, but I took an account statement with me. That's enough everywhere. and it began. I've been working in retail for 6 years, so I really didn't mind waiting, I understand they have a lot to do. But the young lady immediately started that it is not enough that if there were 2 pieces on that receipt, she can't find it? But one piece yes. Well, I found out that we only bought a jacket, for 4,500 thousand ... And the young lady already said that the money is not returned (I do not want the money, I wanted the jacket, but it would have to have a different approach and maybe ask politely how I want to solve the complaint ...) then she repeated that she didn't know if they would acknowledge it and she was promoted..It really bothered me after 20 minutes and I told her that I wanted to write it out and go where she started raising her voice that I shouldn't roll my eyes that it is not advertised on the weekend in December and that it is normal that you have a decay on your jacket for 4,500 CZK after 1 use and that the money will not be returned to me anyway ????? but I didn't ask for money, I wanted a jacket or to pick something in that price. Zara already has 100x better customer service.