PLANEO Elektro

I was here for the first time and I have to give a thumbs up ... ??? If I ever need to buy something or give advice, I go to Mr. Dvořák ... This person is min. about a generation younger than I, but I have not met such a professional approach for a long time "in today's hectic times", this person has prof. insight and overview of what it sells ... A young man and I must say ... he took my breath away, his knowledge ???

During the Black Friday event, we visited on 23.11. a store in Jablonec nad Nisou, where we wanted to buy a Sencor 3470 food processor for CZK 2,222, we first looked for it in the store ourselves and since we did not find it, we went to ask the cash registers where we were told that it was there we went looking, but again unsuccessfully. After another moment, the seller came and started looking with us, but in the end a colleague informed him that the last piece was sold yesterday, ie on Thursday, November 22, 2018. Then we were told that we were unlucky and that the robot just wasn't. We did not let ourselves be discouraged that it will not be anywhere in any store for this money and we asked the seller if he could look into the system, if this robot is not somewhere and it was found that there are a total of 5 , if one could not be booked and sent to the branch in Jablonec nad Nisou and we asked the seller to call the branch in Česká Lípa and book it, which told me that this is not the case, let me leave my telephone contact and that someone will contact me in the afternoon if there will be a robot at all, I literally forced the kitchen robot to pay immediately, which the salesman was very reluctant to accept and paid the required amount by credit card. He promised to call me the same day and confirm that the goods will arrive on Wednesday at the latest on Tuesday. However, no one called me that day, so I called myself and was reluctantly told that the goods would arrive no later than Wednesday, November 28. and that he is on his way. Surprisingly, no one answered again, so on November 29th. called and I found out that the goods did not arrive and will not be and I was offered a refund or a similar robot brand Sencor for CZK 2,999. In the end, we arrived at the branch and we were offered a robot for CZK 2,999, but CZK 4,999, which we refused and bought the same from a competitor for CZK 2,499. So the absolutely unprofessional and lax approach of the sellers, with the approach I annoy at all and we will definitely avoid this store with a big arc. We used to have a good experience here, but a completely different staff worked here !!! So thumbs down !!!!!

Absolutely professional negotiations. Great pro-client approach of the leader. Thank you. I recommend it to everyone. Unfortunately, such behavior is no longer standard nowadays. Thank you

Great purchase, expert interpretation of the seller. It was clear that the seller is interested in satisfying the needs of the customer and not just selling.

We still complain about the coffee machine, which stops foaming and after each one it comes back to us that we wish to clean it poorly while cleaning it according to the instructions provided by an arrogant service technician who accused us of returning the coffee machine dirty. At the same time, whenever we returned the coffee machine, it was always perfectly clean. If he doesn't get our money back after 3, I'll turn to the Chamber of Commerce.

When I bought the device, the saleswoman offered me an Instant Exchange service for a fee. I didn't buy it and the law of approval - the device didn't work. In retrospect, I see that the saleswoman should have offered me a test of the device, and I should have demanded it. Because when I offered the service, I was unsure if they were selling me a breakdown shunt.