PLYSPO - Brněnská 12/65

Bad agreement with the owner. I do not recommend.

Completely trouble-free agreement on the revision of the gas boiler and also the revision itself to the full satisfaction, the technician willing and from my professional perspective.

The absolute inability of this company to overhaul our gas boiler. It's been almost a year, we've been to them several times and always made excuses that they would come next week and of course they didn't. AVOID THIS COMPANY WITH THE ARC.

Unfortunately, I have to join the dissatisfied customers, after less than 11 months stopped heating the new boiler Junkers, I called for advice what it could be (at 7 pm) and I was dependent on the next working day .... (I understand that it is after working hours, but some basic technical support could exist)

Good day, unfortunately I have to write an equative evaluation here. In the deep frosts, our boiler stopped heating and hot water did not flow. Although they repaired the heating for the first time, the boiler only went for three days and then it did not work again. They left us without hot water for five days. When we spoke, the lady on the phone was very hot-tempered, hysterical and arrogant, giving conflicting information such as: "We can't tell you when the technician will arrive x an hour in advance. We will call you when he will arrive ... etc." She ended the call by getting someone else and leaving us in the bitter cold. In my opinion, this is not a professional approach or a negotiation. I definitely turn to someone else in case of trouble.

This "company" is a typical case of a dishonest "entrepreneur" and it is sad that the authorities will allow someone like that to operate on the market for a long time. In 2017, we purchased the property, the equipment of which also included a new storage tank of the Junkers brand of a higher class. A sticker of this company was placed on the boiler and we also received documents for this boiler in the real estate documentation. The boiler was installed by Plyspo in 2013 with an extended warranty, in this case it was specifically 5 years for the heat exchanger body. During the first inspection, already in our possession, the technician informed us that the extended warranty period is no longer valid, because we missed the period of regular service inspection by two months. Unfortunately, the overhaul was ordered three months before it actually took place, meaning that the device lost its warranty due to the company's inactivity. Inu. There is nothing that can be done but to come to terms with the situation. During regular annual inspections, there was always a problem with the deadline and, among other things, I was told that we were at a greater distance and therefore the revision would be connected with another exit. What was the surprise that we still cover the full travel costs? Over time, the boiler began to show leaks in the pipe joints. With the service, we fully relied on this successful company, so these interventions took place without interference from the property owners, only it was said to do what is needed and we will of course pay for it. What was the surprise when during the revision in 2018 the technician stated that the boiler is corroded and a repair will be needed at an estimated price of CZK 10,000. So we asked for a price offer for the repair and we never received this, instead of this offer we were told to wait until the boiler starts to flow and then we will carry out the repair. We were also told that we have bad water that is harmful to the boilers. In 2020, the boiler started reporting error A7. (today I already know that error A7 means a faulty NTC sensor on the hot water circuit in the value of up to 1000 CZK ) So we called the service. On the third day after we contacted the service (the boiler alternately reported the error and did not report the error, the error condition gradually lengthened), the technician graciously told us that he would come to see the boiler the next day. He stated on the spot that the boiler was corroded, that the hot water pipes would need to be replaced, that the boiler may need to be dismantled and taken to a workshop. So I asked for a quote and the technician left. At the moment, it was still a repair in the intentions of the previously mentioned 10,000 CZK. So how surprised I was when a few days later came a price offer in which it was claimed that the repair of the boiler would cost 43,000 CZK without VAT and the work of technicians and that it is unprofitable and therefore as a solution they offer me a new boiler with another technology for beautiful brother 120,000 CZK. And our boiler is only 7 years old, with the fact that the manufacturer of this series counts on a service life of tens of years. Otherwise, things can have a happy ending, so after we ordered an inspection of the boiler by another company authorized for Junkers products, the repair was carried out for several thousand crowns (NTC sensor, gasket set + technician's work). We were also told that the corrosion was external and was caused by the punishable negligent work of the company that assembled the boiler and subsequently recklessly serviced it - for example, it did not reseal damp joints. I am therefore convinced that this company is only milking unhappy customers who are not familiar with the issue of gas boilers and does not even follow the procedures given by the manufacturer, which it represents and hides its ignorance, incompetence, carelessness and amateurism behind these brands and tries to give the impression that work. This company should not have a business license, let alone a professional service of branded appliances. I firmly believe that the laws of this country will prevent such fraudsters from doing business and that they will be duly punished. I DEFINITELY DO NOT RECOMMEND.