PRAGUE STORGE - Do Čertous

Very well treated and prepared an extensive range of flowers cut but also in pots service exemplary prices moderate

Rich selection, always fresh flowers?

Cut flowers beautiful fresh, potted selection of outdoor and indoor, I just lacked phalenopsis, enough floristic goods, I just missed more decorative candles and ceramic statuettes, nice and friendly staff

I can not evaluate my own purchase, but only the approach of the lady to the information and the head. I made the first visit, I asked the info if registration was needed. I was told that yes on the basis of an extract from the register or a trade license in printed form and a citizen's. I did not have a printed form with me, and I asked the young lady if she could make an exception and look in the online register on the computer. From behind the computer came the answer that he could not and that he only accepted paper. So I asked if the statement could be printed on the printer in a row, that I would pay for the print, because it was 1 page. Answer again, no. The lady, who came quite sharply and did not try to help, did not help either. There was also the phrase that a lot of customers want it from them, and that's why they don't do it. Definitely a reason to think about whether nowadays, when everything is online, there is no time to change the process, when many potential customers drop out at the info desk. There are shops that can do it online on their own, or they will help if you forget the paper. I also suggest giving info about the necessary registration to the main page of the site, where it is missing. You must actively look for it to find it. For me, approach zero, the way of communication zero, the desire to go back with the paper and give them money for buying zero.

One would like to go to this store with enthusiasm, if not for the arrogant and completely reluctant girls at the information stand, who do not even bother to wear veils. After our experience today, their approach deeply disappointed me and discouraged me from further visits. A person forgets the card and so reports the ID number to the info and shows the ID (ID number is on his cousin and he immediately willingly took a photo of his ID to the messenger for verification) - it was always enough to report the ID number and normally they sold everything to us. Today, however, it was necessary to come with the owner of the ID number in person, although we are related and one company. So we set aside the full shopping basket aside and asked if we could come for the purchase tomorrow. The disgustingly unprofessional and intelligently weak young lady at the information stand invited me to write my name on a piece of paper and put it on a basket, after which she stared at me incomprehensibly after asking for a pen, and only kindly handed it to me. Then we completed a trip for cousins ​​and UNNECESSARILY drove again 70km to the store. There, according to the citizen and ID number, the same young lady refused to issue him new cards and constantly had a problem. In the end, after calling the manager, everything was resolved in our favor and the world was amazed - we received the cards and everything went well. Just want to. However, this experience is probably the worst of wholesale at all, they are pro-customer everywhere and especially human in an effort to help and especially provide the company with business and satisfied customers. Such behavior at covid time is grossly unacceptable, and people like this girl should vacate the job position to those who will really do it well and try to meet people's needs. I wish the Storge team better employees and better training of everyone on how to behave or not behave towards customers.

The heart of your purchase. Yes. Even those of us who do not buy here regularly, but are suddenly satisfied with the events. Always select, order by info or email works. The flowers are then ready in the morning for the date and time. Thumbs up.