Prima Pizzerie a Kavárna

Excellent pizza, rich in ingredients, we really liked it. Pizza strudel also worked. Keep it up.

We ordered a pizza delivery to Břidličná, the young lady told us on the phone that the delivery would take "a little over an hour". We were expecting "a little over two hours". The pizzas were good on average, but since we were starving for an hour longer, they seemed divine. It pays to order pizza in advance (preferably if you are not hungry yet: D).

A company that also bears the name Café in its name should be able to serve guests who order latte coffee a more carefully prepared drink than almost boiling milk with a little blended coffee. The drink looked better than it tasted. There is a garden from where you can watch the traffic on the square, but unfortunately it is unattended. Probably the most successful will be the ice cream counter, ie in summer.

PRIMA PIZZERIA NEVER AGAIN! I would like to share my experience from Prima Pizzeria today .... In recent months, we order or go for a pizza with my partner at least once, but rather twice a week. We both always have the same thing. The quality of the pizza here has always been surprisingly great and we recommend and highlight Prima Pizzeria everywhere. We also always give a very solid tip. Today, however, I received a pizza burnt out and especially really inedible, and we really aren't a person who wouldn't salt ... I first sent a text message to the pizzeria, no reaction. That's why I called the pizzeria after a while to provide feedback. I expected what is customary when dealing with a client, ie a decent apology and a question of how the lapsus can be corrected. Instead, I only saw an annoying voice on the phone, a mockery in the background, and a subsequent crack on the phone. When I called back to ask the owner to contact me, no one even picked up the phone for safety. As a regular, I am offended and from now on I will prefer to carry my money to the competition or I will spread my bread if I do not manage to cook for work. As a person who has worked with people all his life, he has extensive experience in gastronomy, I have cooked in several restaurants abroad, organized my own events, food has the greatest passion and lifelong love, as a person who also deals with marketing, quality customer service and communication in a large company, I am disgusted and shocked. I have lived abroad for almost 30 years and I must say that this is unfortunately a typical Czech approach to business. The customer is not a respected person, but only a dairy cow. I am most sorry that I wanted to deal with the matter politely and privately, not with the help of negative reviews, because I know very well that negative feedback always spreads much faster than positive ones. However, with her completely unprofessional and indiscriminate actions, the company's employee pushed me to share my experience publicly in order to warn other potential visitors. As I was excited at the beginning, I am now really disappointed, not by a one-time mistake that happens to each of us and there is really nothing wrong with that, but by the way they treat a customer who does not complain to complain, but after a long time. days of work, he was looking forward to finally eating (and getting the service he paid for). They probably have something to learn here and elsewhere in the country. I wish everyone a beautiful evening in Rýmařov. Štěpán Hlucháň