Pro Dialog, z.s. - Malířská 386/1

In the long run, I think that the Prodialog team is impartial and acting in the best interests of the child. All employees are English-speaking, they make plans for both parents and children in advance. Personally, I am very satisfied with the organization. They opened my eyes and I started looking at the thing from the other side.

Good day, I don't normally give feedback, but I'll make an exception today. For more than a year now, I have been operating in our robust, bureaucratic and malfunctioning system of social and legal protection [SPOD] for children. So I can compare. Paradoxically, the ProDialog organization was chosen by OSPOD Černošice with his mother without my knowledge. I was even more pleasantly surprised by the approach of the ProDialog team. I made the initial meeting from abroad via a video conference call, which in itself is exceptional in the SPOD ČR system. In our case, the forensic expert recommended a father-son therapy format. The realization itself pleasantly surprised me. Unlike other organizations, ProDialog always had a sufficient number of experts; ie. for a certain period of the session, the individual therapy [father and son separately] took place simultaneously, with the consequent change to the format of joint therapy. It is an ideal format for a family. There is no need to wait unnecessarily, which I have had experience with other organizations. Joint therapy has always been led by a young psychologist, Mr. Mgr. Filip Jagrík plus participated was always an experienced psychologist, who entered the therapy very exceptionally. Senior psychologists took turns. We worked with two. With the director Mgr. Krpalková and Mrs. Mgr. Sedláková. Ms. Andrea has always participated in joint therapy, whose role is to write a record or, when psychologists need to talk to their parents alone, they will confiscate the minors in the form of some activity. An important aspect is also communication with the family outside the therapy itself. The director Krpalková usually communicates by phone, even outside working hours, and handles emails during the weekend. This is in contrast to the experience of the previous organization, when a psychologist told me that if she were to communicate with each parent, she would do nothing else. Another very important factor in deciding which organization to choose is the fact that ProDialog was willing to testify in court. The general experience is that psychologists would prefer the family to attend therapy, ideally for years, with meaningless messages to the court and unwilling to go to court. This disproportionately stretches the length of the process. When everyone gets tired. Our experience with ProDialog was the opposite. In our case, the problem was really solved. As I understand it, ProDialog solves complex cases where it is clear that not every parent will always be satisfied with the result. In our case, the therapy was terminated by the intervention of the mother with the support of OSPOD Černošice after a significant shift in the relationship between father and son. We are thrown back into unknown waters, but this is not a ProDialog mistake. In any case, I thank ProDialog for their care and approach. After previous experience, this is by far the best organization in the field of SPOD that I have met.

I have already had several of these "family" mediations from other organizations, but this was the most unprofessional to lay approach, bordering on threats and ridicule from them. This organization should be disbanded because it will do more harm than good.

Recently, a meeting with my child took place in the room of the organization Pro Dialogue with the therapeutically directed help of the psychologist Mgr. Filip Jagrik. I appreciated that Mr Jagrik was trying to help improve the situation for the best. Can find a way to communicate with children and adults, both in Czech and English. I am grateful to Mr Jagrik because in his OSPOD report he wrote only the real development of our situation, he wrote everything as it is, without hiding important details, which helped the court to make the only right decision in the best interests of my child. Thank you for your kind heart and professionalism!