Q-SERVICE - AUTOSERVIS Jan Gajer - Broumarská 851

Super service, reasonable prices

Great service, I've been here for at least 3 years and always like to come back! Thanks

I have been driving here for 19 years and I am very satisfied. A friendly approach, a quick fix, what they don't, they order and deliver. Just fine guys.

I visit this service regularly. Very good dealings, friendly communication. Work done at a high level. I personally consider it the best car service in Prague. Friendly prices for service. Thank you:)

I have been going to Mr. Gajer's for more than ten years and I am always extremely satisfied. Adherence to the prices for the agreed operation and the date of repair.

Perfect agreement with Mr. Gajer, favorable prices, do not have a problem with actions that most services try to avoid or pass on to the customer (changing transmission oil, assigning spare keys, etc.) Overall a comprehensive service that will do everything on (even older) car from A to Z.

In April, I was in the service and the engine light was on, so I asked for an inspection and repair. The light went out, saying that they did not have time to repair it and I had to order it in a month. When I arrived after a month, the owner told me that if the light didn't come on again, it would be hard to find a mistake, and he sent me away to come when the light came on again. After four days, I stood on the highway because the engine stopped working and did not start. I called a tow truck. Thank you very much, gentlemen. I'll find another service.

Unfortunately, my favorite service was full, so I went around the services in the area and Q-service Jan Gajer was the only one who had a free date, it was supposed to be suspicious. I had a problem with the power steering compressor leak, I thought I would fix the problem myself, so I studied this problem on the Internet, it is a common problem with the Ford Focus, there is an exact repair procedure on the Focus owners forum, they are also available videos on Youtube, so I knew the need to replace the special tube and nut. I thought I would save time by giving the repair to the professionals, but I was terribly wrong. I took the car to the service on Wednesday morning, Mr. Gajer told me that he thought it would be done today, I asked him how much the repair would cost, he replied that he did not know, but that they would replace a special nut that cost about 500 CZK ( he didn't know at all that the hose needed to be replaced). He did not fill in the repair price in the form he took over when taking over the car, he did not answer my question about how much it will cost me again, so that I would have a rough idea, if it was expensive, I would repair the car myself as I had a hundred times before. As the closing time approached, I expected the service call to say they were done, but no one answered, I called the service station several times and no one took it from me, so I went to the Q-service, they told me that today the repair is not done, it will be 100% tomorrow, I asked Mr. Gajer how much the repair will cost and again I did not answer even approximately. The next day, roughly the same thing happened, I had to go to the service station again, and despite the fact that Mr. Gajer told me that the car would be 100% repaired, unfortunately it was not. I understood that because I had studied the repair procedure, I knew more than these servicemen, who fixed it with a trial and error system, and were surprised that they were failing. I asked for the price again and I was not answered again. I need a car for a job, it was a big problem for me that they lie and can't do it at the service station. The next day I called around lunch, I was told by Mr. Gajer that the car would be ready in a moment, again I asked how much the repair would cost, that he already had to know, he replied, irritably that he would have to count it. After a few hours I received an SMS that took my breath away, they wanted a huge amount for this small repair. It was clear to me that Mr. Gajer used this primitive trick on his customers, he didn't say how much the repair would cost to keep people from escaping, but when the car was done, you were trapped because Mr. Gajer took your own car as collateral and refused to give it to you. until you pay him any price you choose. He refuses to talk about the price in any way, he lies that the parts are expensive, so if you ask him to show you the invoice how much he paid for the parts, he will come up with another lie. Mr. Gajer incorrectly registered the order form when taking over the vehicle for repair, did not determine and did not record the expected price of the repair, which is his duty, any legal dispute will not be a problem to win. In addition, the repair is not done well, the engine makes strange noises and the oil is still leaking. I demand that the vehicle be returned to its original condition, I'm just afraid it will destroy it even more. I took my own vehicle from the service despite the fact that Mr. Gajer detained it for me, because I am not willing to pay an unreasonable price, Mr. Gajer called the police to say that I took my own vehicle from the service where the car cannot repair and what else they make scams worse. I hand over the case to the Czech Trade Inspection Authority because this case cost me a lot of time, money and nerves and I don't want it to happen to others.