Rezidence V Parku - U Pivovaru 261

Nice accommodation, all according to the photos, quiet place with outdoor seating. Receptionist willing.

Perfect staff approach. Very good rich breakfast. Not far from the castle.

I DO NOT STRONGLY RECOMMEND THIS HOTEL! I have experienced an act here that is truly unparalleled. I came to this hotel with my two friends and our two children. We chose the Deluxe Room and due to the fact that we needed to provide cots for children, we called the accommodation in advance and asked for cots (the receptionist knew about the presence of children). Cots were not available, but we didn't mind, we decided that the children would sleep in bed with us. Upon arrival at the accommodation, the lady at the reception was horrified that we arrived with the children (even though she knew about them in advance) and stated that the Deluxe Room is definitely not suitable for children. We didn't understand what that meant, given that she knew about the children in advance (she was the same receptionist we spoke to on the phone in advance). Nevertheless, the receptionist accommodated us and asked for payment, which we made with a payment card and went to stay. Upon arrival in the room, we found out that the room was not really suitable for children, everything was made of glass, there were extra high beds, fragile vases and other dangerous accessories for children. My friends and I evaluated the situation and decided to go ask for a refund and leave, because it was really about health. We went back to the reception and the receptionist asked if it would be possible to return the money that our visit would not turn out well for our children or for the room. The receptionist was very helpful and said with a pleasant smile that she completely agreed with us and it would be better for both parties if we left and they returned the money. The lady told us that the only problem is that the money will not go back to us like this on Saturday, but that on Monday morning the exchange will immediately send money to our account, that we just have to call, remind ourselves and nothing will be a problem. We were afraid that we would really get the money back, but the lady convinced us that we didn't have to worry at all that we would lose the money. So we left with a calm heart ... It was an even bigger shock for us on Monday morning, when the morning shift and then the manager told us that she would definitely not return the money, that it was our problem, that we wanted the room. They keep all the money and are not interested in what the weekend receptionist told us. We contacted the hotel several more times and tried to solve the situation somehow, but always without success. The hotel therefore kept our 3600 crowns for one night, which in our case meant 3 minutes in the room. We have never encountered such an approach in anyone's life and we strongly warn against this landlord. From the point of view of the hotel industry and from the point of view of humanity, an absolutely disgusting act that no one deserves.

Newly renovated apartment with terrace. Friendly and helpful staff.

Wonderful castle. However, I was more impressed by the English park nearby. Huge area with a pond. Ancient viaducts, caves and steps. It's like being in a fairy tale! Be sure to bring a blanket to lie on the lush grass abundantly covered with white anemones. Listen to the magical singing of all kinds of birds, the gurgling of a stream and breathe clean, ozone air. Don't forget to take grain to feed the mallard duck family and squirrel nuts. Incredible impressions!