Sewi Trade s.r.o.

the goods always arrived on time and in order, I recommend to everyone

I recommend the eshop, excellent cooperation with advice on buying a sewing machine, the willingness and expertise of Mrs. Tomčalová is great ... thank you!

Mrs. Tomčalová is great, willing to advise and strives for maximum customer satisfaction. Beautiful cooperation, I wish there were more such traders!

I do not recommend! They don't pick up the phones, the cumbersome procedure for complaints, bad advice on machines. Better shop elsewhere, save time and nerves.

Maximum satisfaction. Great prices. Communication and customer service at an excellent and professional level. Definitely recommend. Delivery was faster than when ordering from Slovakia (to Slovakia)

Scammers! I sent a broken machine, after a complaint they replaced it with another broken one, after another complaint they sent us the repaired first machine (no record of repair!). Withdrawal from the contract impossible, email disconnected, no one is picking up the mobile phone. We are initiating an inspection.

I DO NOT RECOMMEND PURCHASING IN THIS SHOP IN ANY CASE !!! Mrs. Tomčalová sent me a broken machine, which was not even new, which I found out when unpacking the machine from the box from which the stickers were torn from the previous customer, and even the packaging of the machine was not factory. Speed ​​control did not work on the PFAFF Smarter 260c, which I notified Mrs. Tomčalová by e-mail and attached a video. Since she did not reply to the emails or pick up the phone, I decided to return the machine to her. After the expiration of the 14-day statutory period (18 days), I DID NOT REFUND THE MONEY FOR THE GOODS, € 319.41 !!! EDIT: the money was returned in full after the 19th days, despite the fact that the floods wanted to deduct some amount for "service and setup of the machine".

Maximum dissatisfaction. 30.7.2018 I ordered from SEWI overlock Veronica Profilock 800, after more than a year of use, the machine has so far failed four times, three of which I sent it to the complaint, which even once not recognized. It was still the same mistake that the machine had already seen since the purchase. Communicating with the eshop is cumbersome, the lady seems very willing on the phone, but do not wait for an email response. The machine from the "repair" sent twice without any notification, suddenly we just rang the courier in front of the house, saying that we have a shipment from the Czech Republic. Once, it was even cash on delivery (for repair), and the store did not even let us know how much the repair work together and when the machine sent, just sent it to us cash on delivery and did not bother. Currently we have a machine at home a month since the last return and failure to recognize a complaint, a defective component, which they identified as defective, I bought and had replaced in another service. However, this does not seem to be the only problem with the machine, as it still failed within three days of component replacement and does not sew at all. Note that I have at home in addition to this overlock, where I sew more, so the machine is not overloaded, as I always write in response to my complaint, I use it for classic home sewing. I never consider buying from this e-shop again and absolutely recommend it.