Stavona, spol. s r.o. - České Libchavy 177

Very nice and very helpful receptionist.

If you are looking for a job, this is made for you

We are really satisfied with the windows and doors from Stavona even after years, the really quality of the material used and the well-done work is at a high level.

We have windows on the house for about 5 years. Unfortunately, the windows blow through the frames and the window frame dews in several places (even where there is no moving part). During the complaint, they told me that it was normal. They do not respond to the urgent demand for window nets.

Warranty service, 3 years after installation I needed to adjust the psk portal, I was told by phone that it is paid 450 CZK (excluding VAT) per hour plus travel, other companies in the area implement it for free in a long-term warranty, so I do not recommend.

So the time runs 19.1 2022, Stavona does not solve the complaint, does not communicate, we have windows that cannot be opened, the frames can be seen outside, 3 glasses inside are dirty, just like the frames. It is 7 months from the submission of the complaint. If you do not want to solve the same problems, choose another company. The company is accountable to management. When the headmaster looked at the windows, he wore leaky socks and said that his wife — apparently she was wearing them. Simply, this company has holes everywhere, especially in quality, approach to work, to customers, to deal with complaints. When they caught the bird, they sang to him nicely, but a dead beetle came out of the singer's bird. The Stavona company made us a total of 120 windows and doors. Windows and doors are scratched, damaged both frames and glass panels. For a large window that is duplicated is visible by the frame out and pulls this way, some windows are made small and go to see the white frame (otherwise the windows are brown) to be built in and said they wanted to unify the size. We didn't have to make custom windows, but buy in obi. The corners on the window sash are black (the inner windows are white) and each is different in size. I was told they were made by machine, so I don't understand that they are not white and all the same. Windows are difficult to open and close, depending on the size. The big ones go badly as I was told because they are big on the given fittings and the small ones go wrong to open because they are small on the given fittings. All windows were damaged by assembly foam during installation. The protective foils were peeled off before assembly. Further damage was caused during production, black prints from the stands. The submitted complaint has been dragging on for almost 6 months and its proper settlement is out of sight, because the company does not communicate. They were here once to eliminate the defects, when I washed all the windows and described them for a complaint. The company's employees told me that I could not wash the windows. Two groups arrived. One directly from the company and one that carried out the assembly (the company does not have its own assembly workers and takes on self-employed persons). Everyone took the troubleshooting in their own way. The fitters rubbed the foam from the windows with wooden wedges, scratching the window frames and removing the rest of the foam with a foam remover, and the company itself cleaned the windows with technical alcohol, gasoline and ceramic hob scrapers. When they used alcohol and a red rag, the alcohol dissolved the color of the rag and the window is red, causing further damage. They didn't even finish the work, because they already had after working hours, they left so quickly. There was no check of their work, nor a record of the complaint. When I called, a company employee told me to check the windows myself to see if they were mine. At the moment, when the company needs something, it writes emails and calls, but no one answers me or the emails and they wrote a letter that I should deal with them in writing (they probably had letters in mind). I heard a lot of talk from the company's employees about who I am, but not a single mention of their work. They laughed, attacked and lied. The director of the company told me that I had ordered the usual windows, but he was no longer able to explain to me how unusual they were. I thought, as their ad states, that these are branded windows. Stavona is not a Czech company, as it looks. It belongs to a large foreign holding company and does not have its own assembly workers. All they want is a job and then you don't talk. I can't recommend the company and if you don't want to end up like me, choose another one. I will be happy to show you their work if you would like to choose it so that you can see what you are going to and what windows you will have. The contact for me is 775 383 612. I wanted to write a review after the complaint was over, but it has been a long time and I don't know if we will end up in court.