Strollers Pink Panther

3.6/5 based on 8 reviews

Contact Strollers Pink Panther

Address :

Křenová 32, 602 00 Brno-střed, Czechia

Phone : 📞 +8
Website : http://www.kocarky-ruzovypanter.cz/
Categories :
City : Brno střed

Křenová 32, 602 00 Brno-střed, Czechia
A
Adam Knotek on Google

Nepříjemní a arogantní. Odmítají vyřizovat zcela oprávněné reklamace. Při objednávce nabízeli ke kočárku bodyčko zdarma, ale nakonec nedodali. Při reklamaci podvozku kočárku o půl roku později reklamaci 2x neuznali. Kočárek jsem hned po první neuznané reklamaci dal znovu reklamovat, načež se mě personál snažil přesvědčit, že podvozek smrdí (potom co u nich 2 týdny stál). Nakonec jsem se musel spojit přímo s výrobcem, který si byl dané závady vědom a vyřešilo se to, ne však díky firmě Růžový panter. EDIT: K reakci: Recenze se vztahuje především první reklamaci, jak jsem popsal výše. Reklamace měla být uznána (i vzhledem k přiznání možných závad ze strany výrobce, který se k tomu na rozdíl od vás postavil čelem).
Unpleasant and arrogant. They refuse to handle fully justified complaints. When ordering, they offered a free bodysuit for the pram, but in the end they did not deliver it. When claiming the stroller chassis half a year later, they did not accept the complaint twice. Right after the first unrecognized complaint, I had the pram complained again, after which the staff tried to convince me that the chassis stinked (after standing with them for 2 weeks). In the end, I had to contact the manufacturer directly, who was aware of the defect and it was resolved, but not thanks to the company Pink Panther. EDIT: To the reaction: The review is mainly related to the first complaint, as I described above. The complaint should have been accepted (also with regard to the admission of possible defects by the manufacturer, who, unlike you, faced this).
I
Iva Šimáková on Google

Tento obchod nedoporučuji. Psala jsem 2x e-mail během jednoho týdne, zda mají určitý kočárek fyzicky skladem či je možnost ho na prodejnu objednat na podívání a vyzkoušení. Kočárek jsme měli vyhlídlý a chtěli jsme si ho spíše vzít. Nikdo mi po týdnu nebyl schopen odpovědět. Došla jsem tedy osobně na prodejnu se zeptat, zda moje dotazy dorazily a zda jej mají, tak samozřejmě, že to dohledali. Na menší prodejnu kupodivu docela hodně prodavaček, které jen kecaly a nedokázaly ani pořádně poradit. Věděla jsem toho víc a to jsem si vše načetla na internetu. Druhá zkušenost- objednala jsem od nich postýlku a matraci, protože jsem ji bohužel nikde jinde nedohledala. Dnes zboží došlo a byla jsem v šoku. V krabici i na šprušlích od postýlky byly pavučiny! Takže mám docela obavu, aby z toho časem nevylezli moli nebo jiní hmyzáci.. Čekala bych, že když je zboží z kočárkového obchodu pro novorozence, že bude vše v naprostém pořádku.
I do not recommend this store. I wrote an e-mail twice in one week, whether they have a certain stroller physically in stock or whether it is possible to order it at the store for inspection and trial. We had a pram and we wanted to take it. No one was able to answer me after a week. So I went to the store in person to ask if my questions had arrived and if they had it, so of course they found it. Surprisingly, quite a lot of saleswomen for a smaller store, who just talked and couldn't even get proper advice. I knew more and I read it all on the internet. Second experience - I ordered a cot and a mattress from them, because unfortunately I did not find it anywhere else. Today the goods arrived and I was shocked. There were cobwebs in the box and on the cribs from the crib! So I'm pretty worried that moths or other insects will come out of it over time.
L
Lukáš Richter on Google

Czech: Nemohu doporučit, jelikož se jedná o polské nekvalitní šunty za enormní peníze. Komunikace s paní majitelkou je katastrofa (její neznalost zákona si omlouvá arogantním a agresivním jednáním na úrovni malého dítěte). Zde vám pouze cokoliv prodají, ale v případě vady se budou snažit obcházet všechny zákony, aby se předešlo vyřešení reklamace. Bylo již předáno ČOI. (Vada viz foto, oprava max za 100 Kč) English: I can not recommend because it´s only cheap goods for a lot of money. Communication with the owner is a disaster. They will sell you anything but won´t help you when you get broken goods. I really do not recommend and I already reported this to the authorities. EDIT (reakce na odpověď majitele): S uvedeným problémem jsem u Vás byl v prvních 6 měsících, kdy odpovědnost za vadu vede prodejce, tudíž mám nárok na reklamaci, která u Vás nelze vyřešit, neboť jsem u Vás narazil na neznalost zákona či jeho úmyslné obcházení. Tím pádem jsem předal případ ČOI, a jak tak koukám podle recenzí, nejsem jediný, kdo nebyl s nákupem spokojený. Doufám, že další případní kupující si zde přečtou, že se nejedná o nahodilou situaci leč běžnou nekalou praxi tohoto prodejce a zváží nákup jinde. EDIT ENGLISH: With this problem i came in first 6 month when the seller is responsible for the defect, so i am entitled to a complaint. As i already said its reported to the authorities and I hope that any potential buyers wont buy there anything after reading my review and i am not the only one whos not pleased with their services!
Czech: I can not recommend, because these are low-quality Polish shunts for enormous money. Communication with the owner is a disaster (her ignorance of the law excuses her arrogant and aggressive behavior at the level of a small child). They will only sell you anything here, but in the event of a defect, they will try to circumvent all laws to avoid resolving the complaint. It has already been handed over to the CTIA. (Defect see photo, repair max for 100 CZK) English: I can not recommend because it´s only cheap goods for a lot of money. Communication with the owner is a disaster. They will sell you anything but won´t help you when you get broken goods. I really do not recommend and I already reported this to the authorities. EDIT (owner's response): I was with you in the first 6 months, when the seller is responsible for the defect, so I am entitled to a complaint that cannot be resolved for you, because I came across ignorance of the law or its intentional circumvention. Thus, I handed over the case to the CTIA, and as I look at the reviews, I am not the only one who was not satisfied with the purchase. I hope that other potential buyers will read here that this is not a random situation but a common unfair practice of this seller and will consider buying elsewhere. EDIT ENGLISH: With this problem i came in first 6 month when the seller is responsible for the defect, so i am entitled to a complaint. As i already said its reported to the authorities and I hope that any potential buyers wont buy there anything after reading my review and i am not the only one whos not pleased with their services!
M
Mikael Gustafsson on Google

helpful and friendly staff
F
Fiona cili Fi on Google

We are still missing the cats on the facade of the building :)
k
klarka michnova on Google

So helpful stuff. Absolutely amazing . This is place to shop
J
John Hunter on Google

1. Rude , cold & ignorant stuff . 2. Obviously we didn't speak any czech , but they just stared at us with no emotions and told us things in czech we didn't understand. 3. Because we spoke only English, they didn't have any motivation to try to understand & or help us to buy baby stroller . Avoid this place! A good place in Brno with English speaking is : Fun Baby
V
Victor Gold on Google

Instead of putting ads in Google maps it would be much better to improve service. I often come to pick up packages. They are never happy to see a customer. Big lady should find job somewhere else.

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