Tchibo

Unfortunately, I have a very bad experience. Now, at a time of all restrictions, the saleswoman / management of the company was unable to secure the number of people in the establishment. At the time of my arrival to enter the store, there were 16 people instead of allowed 10. The saleswomen did not solve it in any way and let everyone enter and shop. When I waited decently at the door and two customers came out, I wanted to enter. I don't know why 16 people don't mind for a while and suddenly they do. There were 5 people standing at the cash register who already wanted to pay, the payment process was very slow and the wait for entry thus took a long time. The saleswoman and my partner started to tell us that it was the concern of the customers, not hers, and that perhaps I could count and I saw that I still had to wait and it was very unpleasant. Her partner explained to her that unfortunately it was up to the merchant to watch this, not the customers. She kept claiming that we are the ones who have counted the customers in front of us. And that they didn't make it and that she was doing something else. Unfortunately, the saleswoman conducted the conversation so loud that a customer who was waiting to pay and was on the side of the saleswoman joined the dispute. I don't know why I should spend my money somewhere and still count whether another customer is crouching behind the shelf on the right or in the booth. And I can't enter like that. I go to Tchiba in Chodov and the service is very nice. I have been working in quality control of sales and services for over 5 years and I know very well what the procedures of behavior towards customers are. It is really not the customer's job to count other customers in the store and still listen that he cannot count to ten. Next time only to Chodov again. Never again in POP.