UNITED BUSES - Náměstí Přemysla Otakara II. 118

Route Pelhřomov, Pražská - Praha, Roztyly, 2/21/2021 6:05 PM Confrontation with the driver and the stewardess, who was far beyond the edge of decent behavior towards the customer. At check-in, I was not allowed to board the bus with a backpack. The stewardess's argument was based on the excessive dimensions of hand luggage, which do not meet the conditions of carriage and the definition of hand luggage. Here I would like to quote the conditions of carriage: "Hand luggage - small items or easily portable items that a passenger can hold in his hand or lap, or place under or above the seat, none of the above dimensions being exceeded (dimensions from of the preceding paragraph of the Conditions of Carriage: 20 x 30 x 50 cm) The passenger shall be responsible for the safe handling and supervision of hand luggage. " The bus crew constantly argued that the dimensions were excessive without proving their claim by measurement. During the whole quarrel, threats such as "if you don't put your backpack down, we'll go without you" or absurd arguments that hand luggage should not weigh more than 2 kg. Due to the growing delay, I took the electronics out of the backpack and stored it in the luggage compartment, out of consideration for the other passengers, which, however, was to be shown first by the bus crew. The whole backpack incident also involved the luggage of a friend of mine who was traveling to Prague with me. This is not the first negative review of this type. If I ever ever use the services of this company, I hope for more serious negotiations and doubts about the dimensions of the luggage in the exact proof of violation of transport conditions. To prevent speculation from the carrier's point of view about the actual dimensions of my luggage, I enclose photos taken immediately upon arrival in Prague. Regards Simon Adamec

This carrier has very little competition on the route Brno - České Budějovice. The quality of the ride is excellent in itself, the buses are air conditioned, it seems to me that the bus rarely gets late, the reservation system works great. The big minus of the company are the transport conditions, which do not allow a school backpack of standard size on board the bus, which I don't quite understand and before each ride I have to transfer my laptop and things I would like to have on board to another piece of luggage. In my opinion, some drivers tend to be overly uncomfortable when enforcing transport conditions. However, I will continue to travel with this company, as it manages the Brno-ČB route in the shortest time.

Today, July 4, 2021 at 6:22 pm, your company's bus was to depart from platform No. 11 in Dačice in České Budějovice. At 18:30, the red bus of CK Vodička arrived at platform No. 8 and then immediately left. After calling the lady who, together with me and 6 other people, was waiting for the bus, to your dispatch center, we learned that it was your company's bus. How can a driver even afford to stop elsewhere than he has and then leave when he sees several people on the platform where he has to stop ?! Not to mention that this is the last bus and people don't get home. In addition, the lady in the control room will tell us on the phone that we are just unlucky? How can you offer such services at all, not to mention when you buy a ticket online, which already costs a lot of money and then does not get where you need to go. I ask you for an explanation.

Reliable Czech transport company. Quality buses, affordable prices, services at the level of the 21st century.

Buses clean, nice atmosphere. Behaving decent, I like the saying: Treat others exactly the way you want them to treat you.

Unfortunately, you can't give less than 1 star, so I have to give at least one. I took the bus from Jihlava to Prague, the bus was supposed to go at 11:10, but he was still not at the stop at 11:50. When I dealt with this by calling the transport company, I was told that he did not know of any delay, that they would contact the driver and then get in touch. When they called back, I found out that the driver had a wrong turn. A little weird, according to reviews, so many people, right? By no means will I ever go with this transport company again. After the bus arrived, the driver did not even apologize for the delay. In addition, we just stood there for another few minutes. So what kind of approach is this, please? I'm outraged and disgusted. And I'm not even talking about the fact that the toilets are locked. Please do something about it. But I'm just as convinced that I'll never go with this transport company again in my life.

I went on 16.11. at 9:00 from Prague to Třebíč and I did not bother to wonder what I witnessed. I would somehow pass that the bus started to heat up 40 minutes after the start of the trip. But what the driver allowed himself is not possible and permissible today. He smoked an electronic cigarette 5 times during the whole trip. I don't know, maybe United Buses drivers have some exceptions, but I've never encountered such behavior from competing drivers. Dana M.

Many drivers are annoying, but some are friendly and cool. Today my driver crossed the stop and I had to take the second connection back. The next connection was again 7 minutes late. No buses can be paid by card. I enclose a photo of the connection with the driver, who does not stop where he has. When I asked him amicably if he would open the trunk for me (so that he wouldn't leave), he just barked "I have to check in the passengers first."