Univers Tech Ltd. - Průběžná 1032

I'm going across Prague, even though it's closed Tuesday ...

Friendly lady in the shop, order, help choose, with a smile ..

Super communication, installation of blinds without problems. Beautiful fabrics. Really satisfied.

We ordered windows from the company Univers, which delivered us in two months instead of the promised 14 days and still in the wrong dimension. Absolutely unprofessional approach, zero communication and customer ignorance. An appalling experience. In the end, I wrote a complaint to the company executive, who did not even bother to reply to the email.

We wanted to buy fabric blinds for the house, the company also made us a door to the garage and awning on the terrace. Everything works without problems and the device was fast, as they said, so it was. We recommend.

Unfortunately, I have to adjust my original review, which was very positive (see: Great dealings, great communication. Any shortcomings immediately addressed to full customer satisfaction. Price / performance ratio also good. We ordered pleats for windows and blinds day / night.) After this positive experience, I ordered insect nets for the windows. The initial setup was fine, we agreed on everything, the technician came to remeasure the windows and the networks went into production. Then a technician came to assemble them and it didn't seem strange to them that they wouldn't fit in the windows, so he pushed them there with force, thus rubbing the frames. When I complained about the size of the nets, there was no problem and they made the right nets. However, it was not so easy when claiming abraded frames. At first, the technician accused me of doing it myself. What audacity, why would I voluntarily destroy my own windows ?! Then, in the end, they admitted that it was their fault, but the argument about compensation dragged on and on. They tried to fix my windows first, but it didn't work. So we started arguing about an adequate amount of compensation for the destroyed windows. However, the starting amounts of both parties were completely different, and so it ended in a pre-litigation call on my part. As soon as the ice moved and the company's management began to negotiate with me. But it wasn't easy anyway ... To cut a long story short. After exchanging a lot of information with the company's management, we agreed on a compromise amount, but the obstructions around it certainly do not correspond to the fair dealings I would expect from such a company. I understand that a person (technician) can make mistakes, but I would expect him to take the lead. In the meantime, I complained about an external pleated network, where they also tried to convince me that it was not a mistake. But it is a property of the product. The feature is supposed to be that the lower guide bar is scratched by the movement of the net ... To sum it up. If you just want to install and pay, then ok. But if, God forbid, something happens and you want to complain about something, get your nerves ready. The icing on the cake is that I have been waiting for over half a year for a price offer for another pleated net in the windows, which, despite several promises, still has not arrived. In the meantime, I ordered pleats elsewhere and managed to assemble them.