Vax

The whole family has many years of experience with Vax vacuum cleaners. Unrivaled performance, versatile use and all the time we only deal with consumables. Now we bought another vacuum cleaner on Vaxshop.cz, everything without a problem and it was solved to our satisfaction. I can only recommend. The price - performance - service ratio is ideal.

As usual, we idealize the things we remember from childhood. Even so, this was probably the case. - It was necessary to buy a vacuum cleaner, we opted for VAX. So I can't judge the product much, it was a choice based on price and experience, with this particular. I have no experience with other vacuum cleaners. Today, however, I will not and do not want to evaluate the product, today in my frustration, I will evaluate the environment and background of VAX Shop. Like many young couples, we decided to choose at a branch where a very cultured but unpleasant lady turned on one of our two selected products. By being able to extract some of the dirt from the ground, a demonstration of the vacuum cleaner was probably made. Some layout, showing possible accessories, nothing. If you have additional questions, they will tell you to take a look at the website. We also finally bought it there, I hope the salesmen at the branch have a percentage of sales. - This is the first transgression. The second transgression. - You remember old non-retractable, non-telescopic poles. So remember them, but forget about them. They are no longer for sale. Now the telescopic ones are a hit. In our case, I do not even know the very arrogant and unpleasant service gentleman in Prague Chodov, how something so structurally perfect could be damaged. The moment I annoyed him during his working hours, expelling something from this telescopic pole and then "throwing an incredible mouth", he started insulting me. First, that I deliberately damaged it, and then that someone else was digging into it. Yes, I really have nothing to do but damage a few months old rod and want to repair it after it so I can use the vacuum cleaner. Especially when I have to drive all over Prague. He corrected, I thanked him politely and left with a feeling of offended littleness, saying that the master is unpleasant, but I have the product repaired. I do not have to write that I would welcome him to keep his conjectures and assumptions to himself. The third offense, you order the goods. The cart clearly states that the product will be delivered by Czech Post, then the next day you will receive information that the package will arrive DPD. I understand that those of you who have read it are still knocking on your head why someone would prefer a Czech Post for a DPD courier, but the Czech Post really works here, not like in Prague. When you do, and I'll admit it, you'll get an automatically generated email without the ability to know who sent you that email, with them simply sending DPD. However, the DPD service works and you can specify when you want to deploy the package. This is another of many mistakes, but this time presented on the basis of a complaint, which I perceive all the more. The courier of the transport company himself told me that only a shop has this option. In my case, no one contacted me, nothing came up with the possibilities to set something up somewhere. I evaluate on the basis that it would be good for the store to think about its policy and work on the shortcomings that a dissatisfied customer almost serves under his nose. I believe that correcting text on a website is not complicated. I believe that responding more positively to a potential customer, as a regret with the fact that the order is in conflict with the concluded purchase contract, is nothing wrong and it is not even a sign of weakness.

I am satisfied, the vacuum cleaner has been operating for 15 years and they still have everything for it. Reliable, fast business, I will return here. A big plus is everything in stock. Where else can I find everything for a product that has served me for so long? TOP shop for me.

We have had the VAX vacuum cleaner in the family for almost 20 years, when I decided which one to buy first, so I decided on this make and model 7151. I have to say that the performance and wet cleaning is simply one, I miss the absence of a winch a bit and that's probably also the only reproach. After the winter, I can wash my rugs beautifully in the car, and the clutter in the garage floor is a thing of the past. In terms of family experience, few brands can hold parts and accessories and service a vacuum cleaner for almost 20 years! I hope that this will be the case for me and that it will serve me for many years without any problems, I do not like to always change an appliance for a new one for many reasons and I do not want to support buying something for a year or two. Regarding ordering everything for 1 *, consultation by phone, testing and inspection at the store, and then I ordered DPD home so that I would not have to transport the vacuum cleaner. I'm still thinking about a water filter so I don't have to buy paper bags, otherwise I'd say everything was needed for the vacuum cleaner.

Vax vacuum cleaners are great, unfortunately that's all positive. In Britain, you actually pay half the money for the same vacuum cleaner here, and customer service is at a completely different level. This shop is not an official shop of the British company Vax. Customer service in the Czech Republic: the lady at the branch is always unpleasant and does not even know where you can complain about the goods. The lady just knows that the goods cannot be claimed in the brick-and-mortar store (allegedly because of the coronavirus, but it was not even before the coronavirus and they state in the terms and conditions that it is possible). I do not recommend the store.

After the experience from the surroundings, when we have more vax vacuum cleaners in the family for more than 10 years, we also decided for him. Works great in conjunction with wet vacuuming. I must say that it is an excellent product and I hope that with the existence of 20 years of business there will still be some time for parts and bags.

A brand of quality vacuum cleaners that will last you for several decades. I just buy more filters here regularly.

The quality of luxury is sufficient, a few years will suffice. I have an Air Lift at home, the wireless is great. Unfortunately, the flashlight does not last long and sometimes there is a problem with its charging. Specifically, the hose ruptured after 3 years, and when I requested a spare part, I was offered from the showroom with a 50% discount for CZK 990. I got another and incompatible piece. The lady at the showroom argued with me that he was right. Money returned within a few days, but customer service failed.