Vekra okna

communication with the company for one, assembly for two, the workers did a good job, but I think they could add a little so that they would not be with us for so long.

We have good experience with this branch. Communication by email and phone without a problem. The installation went well. We had to deal with one complaint - a window misted in the interglazed space was delivered, but before they could install it, the complaint was already being processed. The only small misunderstanding - we were told that when we calmly peel off the outer protective foils, we can report possible scratches even after 2 weeks -> foils peeled off the next day, found 2 minor scratches, but the complaint was not accepted protocol, however, in the context of good relations, these scratches were repaired free of charge. Adjustment is free of charge within half a year of installation. I can recommend this company and the branch.

We solved the replacement of windows in the family house and we chose for a long time. Since Vekra has sufficient experience, we have ordered a total of 6 windows and 2 doors from a very willing representative - so far for one half of the house - plus window nets and external blinds. After the first problems during assembly, the company proved to be an assembly unwilling and incapable. From the workers to the client center department, which does not have general information, to the originally willing representative. 1) windows set according to the remains of the facade - one 18 cm, the other 14 cm ... just no match - each window different. When we asked for repairs during the assembly, they immediately blew foam and claimed that everything was ok and it could not be repaired anymore. It would look bad once from inside, second from outside (second floor). Prepared openings (goosenecks) for electricity for outdoor blinds crumpled in several places and actually canceled. 2) window nets in complaints for 2 months - do not have a system of combination of nets and outdoor blinds - who wants blinds, he probably no longer need nets. It was not possible to use - returned, we are waiting to meet the repeated promises 3) the measurement required the delivery of a terrace door, which we wanted to install ourselves for the necessary adaptation of the house. Repeatedly told when ordering a representative that we want a smaller door - they can not be down to the ground - due to more construction reasons. In a complaint delivered 10cm higher frame already arrogant sales representative said that this is done and it is a "word against word" that we had to measure before signing! We are now demolishing the lintel and with luck the door will be 1 cm above the floor. The costs will be great! 4) for outdoor blinds demanded electricity from the socket. The electrician did not give us a revision, because this must not be from the socket! - after assembly, it was confirmed to me by a representative of the company - only by telephone through previous repeated written requests. He said it really wasn't allowed, but that was the way it was done ... - that no one would ever tinker. The overall willingness to sign an order is amazing! After signing these people are a little different ... What else to say? The second half of the house - ie the main door, 5x window and 3 cellar windows and another door plus another planned reconstruction of the second house will definitely NOT be done by this company! Their reaction to imperfections "with regard to" or complaints "it is doing so", "it's already done, only it has no one to bring" .. are nowadays rather crying! At the same time it was one of the most expensive companies from the offer of companies in the area ... Price really does not mean quality! And the contract is actually just a piece of toilet paper

Hi, from the beginning, this company looked like a very professional and you don't want any madness at a tenement house. Unfortunately, as someone has already written here. Problems occurred right at the assembly and after 5 months of unprecedented reluctance from the installers to the management of the company had to solve for us a lawyer as much as possible, because you pay attention to them in advance 95% of the price and if something goes wrong, as in our case you have almost everything a lot of space. It is a pity that it is not possible to give a negative evaluation because this parody of the service of a Western European company would not deserve anything else. He can't do anything. But really nothing. From decent foaming and fixing the frame to handing over the thing. ATTENTION who do not have experience do not sign any handover protocol for them. During the non-delivery of the work and complaints, 5 pre-printed handlers tried to tell us that everything was in order and properly handed over.

We have windows from them. Great so far. We chose wooden windows and to this day we are glad that I did.

The installation of the windows of the family house went well. Replacement after scratching as well. They have replaced the replaced windows on the driveway and the customer line is full of unnecessary people. An unpleasant experience, I recommend a smaller company if possible or a company with resolved procedures and willingness.

There was a nice and helpful staff. We discussed what we needed to know.