wheels Šára

We came 15 min before closing time to collect a round for a friend. Willingly donated and helped us choose. We left at 18.30 and there was no sign that it was already in the morning. In other words - "Our customer, our master" in practice :-)

The worst business in the whole of Prague in terms of willingness and level of service. I have experience with an older gentleman in the store. Reluctant, arrogant, just a shock, a bike or anything else I would not buy here even if it was for 1 CZK. Fortunately, the competition behaves differently. My recommendation is not to buy anything here.

The bike service is completely customary

I can't evaluate the service as a whole, but my experience is this: I was served by an older gentleman (probably a father - I think it was a father and son service) and his approach stopped me. I bought a saddle and the experience is as follows: he was not willing to help with choosing a saddle - in fact he was quite reluctant and unpleasant in perhaps every aspect of communication. He did not even allow me to try the saddle, and when asked if it was possible to return the saddle in case of dissatisfaction, he considered it adequate only to turn his eyes to the pillar. And unfortunately I was so stupid that I thought that the saddle might not be such a science and bought it. Again, I will not make such a mistake again and I advise other customers to choose a service with a more professional approach.

Unfortunately, I have to add a negative review. I guess he should have warned me by phone call when I booked for service before towing the bike. Very unpleasant experience. But I told myself that not everyone likes to make phone calls, or it is more difficult for him to hear (he is an old man). But personally it wasn't better at all. Although I was already trying to tell me the type of bike over the phone and agreeing on what I wanted, it was up to me to push the bike. Which corresponds to the description of his condition;) But right at the door he assessed me as apparently unworthy of their services, because the whole "negotiation" was to explain to me that I do not want service, it is useless to do anything with him, I have to throw away the bike and buy a new one. "But it won't be within a week." - "Never mind, I'm in no hurry." "And it will cost a lot of money." He said the amount. - "Yes, I was counting on it." "But she's a general, the bikes go to the general in the fall." - "I inherited that bike. I had a grandfather in the fall, not a bike." "You better buy a new bike." - "So when would you have time for service?" "Well, it would be 14 days. And I would have to do it piece by piece ... We need to do three rounds a day, that would delay me." Etc. And so... After long minutes of this conversation, I stopped having fun imposing my money on them, I packed my bike and left. Honestly, we could solve this over the phone and it would save me from this "training" and walking with a stationary bike back and forth. The only thing that comforts me was that it was nice and I'm not far.

Beautifully tuned bikes and at a good price.

I, too, have to join those negativists. It didn't work, I bought it, and the next day she went back. I had a receipt, everything, but unfortunately, it is not possible. I got the pump and the whip, everything is fine. No excuses, rejection ... very nice gentleman. So I go there. So you'd better leave.

I don't like to write a bad review, but I absolutely don't understand what this store is for because the master doesn't even know the wheel from the handlebars. A very simple repair of the brake cable was completely useless, the next day the brake broke again and he still took a lot of money for it. In my opinion, this is a completely useless business and I do not understand why the master runs it when he is absolutely unfamiliar with repairs.