Wuders - Velkomoravská 3543/87 69501

We are very satisfied with the dining table !! It looks beautiful and the table is very high quality :) I would highly recommend the company from my experience. Although the production of products takes a long time, everyone who orders something has to reckon with. As for the shipping company, the first day the lord called that he was in front of the entrance without any information message. I was away from home .... So I asked him to call me approx. an hour before he arrives and there was no problem .... then he was very willing to help me transfer the table to the apartment, so for me thumbs up and transportation ?

If you are looking for sturdy and beautiful furniture for life, Wuders is a great choice. We are excited about the table, it is very well and precisely processed. It is known that the company will not only suffer from the quality of the material ... Great agreement, everything went beyond our expectations and once again we thank everyone very much. I was interested in the brand, I read in the "everything about shopping" section what I need to know and nothing surprised me.

I would like to share my own experience with this company. At the beginning of January 2022, I ordered four pieces of furniture, which I immediately paid for. Subsequently, I wanted to call this company with a question when I can expect the ordered and paid furniture. I did not find the phone number, so I wrote an e-mail to the company. I was told that the company does not have phone numbers and only communicates via e-mail (as a fact today?…). When asked when the furniture will be delivered, I was shocked again - it was written to me that the furniture would be gradually produced and gradually shipped, and everything should be done by the end of February. I wanted to request that all the furniture be delivered to me at once, but I was not satisfied. The furniture went to my mail gradually and I waited for it from January to the beginning of April. I must not forget that the furniture is unfolded and must be folded. We thought it was a matter of course that I would receive instructions for the disassembled furniture - the instructions are allegedly in production….

I first registered Wuders on Instagram. It hit me because we were just looking for a coffee table. We were interested in the fact that the company is family-owned. The products are more expensive, but we say to ourselves "In the post-Pidid period, we will support a Czech company with a nice story ... We are investing in something more expensive ... Such a table will last for years, won't it?" At the end of February, we ordered a Rollin table. They wrote on the website that delivery is expected for March / April, but so the quality is expected to ... March 1: An e-mail arrives informing you that the table has been put into production. April 17: We have no more info, I urge again by e-mail if the table will really arrive by the end of April. I am told that the order is in production and the expected delivery date is the end of April. April 26: I will find another e-mail in my mailbox that they have full capacity and the order will not be processed on time. Delivery is thus postponed to mid-May. May 10: Hooray! The order submission email has arrived. The table will probably finally come to us after 3 months ... One would say here that we already have a table at home and decorate our living room ... but it's just a start. May 11: The table is delivered by DPD without any signs of damage to the packaging. However, after unpacking, it has quite ugly chipped edges and a bent corner. The table top then looks as if someone in the factory is leaning against it and sliding down. Scratch - in my opinion - according to Wuders, they check the furniture during the issue and I probably think that it should be the "character" of the wood ... Nothing you would imagine for that money that ... A few hours after delivery, we are forced, to our great annoyance, to pack the table and send it back to Hodonín for a complaint. They acknowledged our complaint. Hooray for the second time! We will have a repaired (new?) Table! 25.5. DPD arrives with the package. Packaging intact again. Believe or not! After unpacking, it's over: the 7,000 table again in a state you just don't want it in ... the edges around it (this time elsewhere), the scratch remains (because the one from the factory isn't, um). We withdraw from the contract, probably no one can get on this. We received a statement from the Customer Care Department that they understand that we want to return the product and that they should not have the strength to deal with it themselves ... it's sad when the company is aware that the carrier is worth the bag, but actually one bad reviews in time probably won't hurt as much ... So, dear Wuders, it might be worth considering whether, when you offer - as you say - quality furniture at (I dare say) higher prices, the quality of the chosen carrier should not match. Honestly, as an end customer, I don't really care how you get the table to me. I want it in great condition and on time. If you do not have the opportunity to ensure the safe transport of your products, it may be worth considering opening only a brick-and-mortar store. There is no refund, apology or benefit ... we paid for the transport of the returned table at our own expense and the amount for the table was (albeit again late) credited back to our account. That, God forbid, ended our cooperation with the Wuders. So never again for us!

- long waiting time - incredibly expensive transport (1300 CZK for 1 coffee table) - Obity, although a well-packed table - excuses for the carrier - completely unmodified base, which damaged our floor - the lady from communication with customers, on the contrary, boldly tells me that the base was not sharp !! - lack of rootstock protection (although the table comes with a blanket letter full of how eco-friendly (written on paper, sent together with a paper catalog?) and somewhere, something, but that the table needs to be glued without a mention - reluctance to send the color to color the table, on the contrary, the recommendation to send the table for a complaint, although according to them the carrier may be responsible for the damage, so after a month of waiting I could turn out the same or worse according to other comments The company's service does not completely match the prices, I do not recommend.

So far, I have two tables from this company and they plan to buy more pieces in the future. I like to support Czech manufacturers and that is why I decided for Wuders. Another reason was the simple, almost industrial design, which I really like. The first order was delivered in order. The second did not meet the deadline of 2 months. Everything is solved through communication. The furniture is high quality, solid, easy to assemble. The furniture attracted almost every visit. I have read the negative reviews here, I would recommend the company to set the expected delivery date longer. And if you still can't catch up, then at least an informational e-mail with an apology and an explanation of the situation would be nice - some automatic. It would solve a lot of problems for you and calm people down a bit + send as fragile as possible. ? You have a great set-up in marketing, but it looks like you are a bit of a victim of success and you can't catch up, I believe you will fine-tune it over time. I keep my fingers crossed for you and look forward to your other products. ?