Zdravotní doprava Štěpánek, s.r.o. - Purkyňova 1849

The best medical transport in the Liberec region. Super nice access drivers.

After the fall of my mother (82 years) in front of our house, she was taken to a trauma department by a fast rescue service to Česká Lípa hospital. After her examination she was found a left hand fracture, treated and sent back by Mr. Štěpánek's ambulance. due to the limited momentum and possibility of deterioration of the state of health with the risk of falling is not suitable unprofessional transportation (we could not take our mother to take away) left the crew (2 members) my mother in the ambulance unattached, leaving her then left a few dozen meters from the entrance to the house. the ambulance had to ask if a crew member could take her backpack with papers because otherwise she would not be able to get out and hold on with one hand of the ambulance. On her way to the house, she was dropped by a jacket she had only slightly over her shoulders. surprised when she suddenly appeared in the hallway and did not even want to think what she could After my call to the dispatching station, the ambulance crew denied this. As this is a claim against the claim, I refused to deal with the dispatcher. However, I consider the negotiations of both ambulance members very irresponsible and I hope that in the future this transportation will be able to avoid me and my close ones.

Professional meetings of dispatchers and drivers. If necessary, I will be happy to use your services again. Have a nice day.

Perhaps one of the worst medical carriers by far. Waiting for pickup here is nearing three o'clock. Sometimes when the acquaintance was ordered somewhere, she had to overeat because the ambulance did not come and they were pretty disgusting on the phone. Drivers, on the other hand, drive like crazy to make up for lost time.

With ZD Štěpánek s.r.o. we cooperate for a long time. The cooperation is completely hassle-free, from shipping orders to information in progress. The approach of drivers and dispatchers is absolutely professional. Even at the time of the covid, the traffic is number one. Thank you! The team of paramedics of Lázně Kundratice, a.s.