81 klima a.s. (pobočka Praha)

After the initial inquiry, the company responded almost immediately. Professional focus, finding out my needs, comparing available solutions, calculations, all done by a technician within 30 minutes on site. Installation fast, trouble-free, the fitters cleaned up after themselves. Subsequently, the function is explained and the system of warranty inspections is explained. Now I'm just waiting for the heat. Greetings Ondru technician :-)

My experience is very good (Brno branch). From the consultation visit to the implementation, everything went professionally, according to the agreement. The assembly was done quickly and cleanly.

The installation did not work for the first time due to the location and the second time the installation was successful ... The installation time was 3.5 hours, see photo.

I can't recommend. Overall, I am very disappointed with the company's approach. I wanted to reschedule the installation of the air conditioner in a few days, because unfortunately it happens, so we got into a slippery site in about a few days due to suppliers. I didn't want to cancel the order just to change the assembly date. In the same way, the company wanted to charge me a 100% penalty or a change in the assembly date for about CZK 20,000, because the fitters would have lost their jobs, otherwise the assembly itself would take about 2.5 hours. Despite my reservation that I do not want to cancel the contract but only move and agree normally, unfortunately not. It is said that the owner knows this and so he wants it. I won't get contact with anyone and just someone else will call me. They called me from the company every day, including the fitters, but they did not accept my request to change the date. It is also true that I called three days before the assembly, when it was already clear that we had a problem with the deadline. And it is also true that I have not read the general terms and conditions insufficiently, because the change of deadline is also taken as a cancellation of the contract. However, I would expect a strong warning from a sales representative that he will alert me to such information. On the contrary, he gave me a deadline a week earlier than I wanted, but here it is my fault that I accepted it. In conclusion, the work and approach of the fitters was excellent and I thank them very much for their cooperation and willingness. I don't want much disappointment from the company's approach and further implementation from them. ps: If you at least found out something about this case, you know that it was not ready, but I carried out the assembly because you wanted to give me a penalty of almost 20 thousand.